Hello, A few moments ago, I was hung up on by one of your woman receptionists at the Tewksbury location and the office of Dr Cindy cheng. I called in an attempt to make an appointment with Dr cheng to refill my medication that I cannot go without. My citalopram. The receptionist rudely asked for my date of birth and then after pulling up my profile bluntly stated “we can’t see you you can’t be seen” you have mass health. To which I replied I do not further have mass health. It has been terminated completely and I have no insurance at this time I’m unemployed. I still need to be seen in order to get my medicine. The receptionist rudely continued insisting that unfortunately due to our contracts we can’t see you. You have mass health. No further elaboration. This woman proceeded to hang up on me when I began voicing my frustrations about being outright denied care by a practice I have been with for decades. I asked To speak to a manager and was told she’ll call you back. I want this receptionist to be spoken to immediately as I am completely angry with the treatment I received as a patient of this facility.
B Mara
Feb 2026
I would give 0 stars if I could. There is an absolutely condescending EXTREMELY unprofessional front desk woman that works here that outwardly insulted my mother’s and my own intelligence and spoke down to me when my mother and I were clearly misinformed by her on how to apply as a new patient. Mind you. I was a patient here a few years ago as I had mentioned to this woman and she told me she “didn’t care” which was a totally bizarre response. I myself work in the medical field, I know that legally any medical office needs to keep all files for a certain amount of years, I was just simply letting this woman know that I did exist in her office’s system if that would make anything easier for HER to look up my profile but I digress. She went off on me for asking if calling her first was the correct way to apply, which again, is what my mother was told by her not even 5 minutes before I called myself. “Yeah I know EXACTLY who you are” like what on earth?? Are you still in middle school? Did you watch too much Greys Anatomy today? Absolutely unprofessional and unacceptable behavior from this woman. Do not go here. Not only that but how EMBARRASSING. Clearly she is projecting her hatred for her job on random strangers. I have zero tolerance or sympathy. I know she’s going to read this review too. I told her already I was contacting her supervisor as well because of her behavior, and the moment I said this and stood up for my mother and myself she shut down and very awkwardly stated that I need to contact my insurance before reaching out. Also our call was being recorded so I look forward to her karma. I have quite serious health issues regarding my blood and seizures, this interaction sent me into serious anxiety and distress. Nobody needs to deal with someone so cruel and aggressive.
Cid
Feb 2025
I really liked the practice but when my provider left, they switched me to someone but covered by my insurance knowing what my insurance is. And refuse to help or discuss. Rather disappointing
A O
Aug 2023
Dr. Cheng, in my humble opinion is the best doctor practicing at this moment in time.
Amanda Meier-Brabant
Dec 2022
Dr. Ragucci is a Godsend who actually cares about his patients health and well being. After not seeing a physician for years, he took the time to listen to my concerns and address them as well as getting me back on track with my meds in the safest way possible. There is a reason his appointments are booked so far out, and some things are worth waiting for.
Thaddeus Kehoe
Dec 2022
This place is very and I mean very unprofessional with the exception of one Dr that had just left this practice they are slow incompetent and very not upfront, I will not and would not ever go back there ever. I had just talked to my daughters Dr on Thursday about prescriptions that she takes that we needed refills for and just found out that the cowardly Dr couldn’t tell me that she had discontinued one of them. The pharmacist only had one and they are not supposed to be just stopped she could have said something when I just talked to her a couple days ago. I just can’t deal with the incompetence of people these days bring back the old days when things mattered !!!!!
Bryan Borris
Dec 2022
They will scedule you an appointment, keep it for 2 months, then cancel it on you the week before.
naomi joshi
Dec 2021
My doctor is Dr. Ragucci but I haven’t been able able to see him for a new patient appointment. Tewksbury Family health has rescheduled my appointment 3 times from the original appointment and now again the new appointment available is 1.5 months from today. I plan my whole day around my appointment and how do you just cancel them the same morning and not give me a rescheduled date for sooner. I understand doctor might not be available sometimes but 3 consecutive times? And how do you not give some kind of priority to cancelled appointments and find a next date sooner for them. Very disheartening experience
Cheryl Joyce
Dec 2021
Dr. Guay is amazing however, my husband was a patient but had not been there since 2017. I called to make an appt as he is in hosp with covid and diabetes and needsan appt. Victoria told me that the doctor would not see him and they couldn't take him back. Nice to know that when a doctor is needed the staff can make the decision to toss someone azide.
Ernesto Silva
Helpful staff and knowledgeable providers
Tori Fabiano
Hello,
A few moments ago, I was hung up on by one of your woman receptionists at the Tewksbury location and the office of Dr Cindy cheng. I called in an attempt to make an appointment with Dr cheng to refill my medication that I cannot go without. My citalopram. The receptionist rudely asked for my date of birth and then after pulling up my profile bluntly stated “we can’t see you you can’t be seen” you have mass health. To which I replied I do not further have mass health. It has been terminated completely and I have no insurance at this time I’m unemployed. I still need to be seen in order to get my medicine. The receptionist rudely continued insisting that unfortunately due to our contracts we can’t see you. You have mass health. No further elaboration. This woman proceeded to hang up on me when I began voicing my frustrations about being outright denied care by a practice I have been with for decades. I asked
To speak to a manager and was told she’ll call you back. I want this receptionist to be spoken to immediately as I am completely angry with the treatment I received as a patient of this facility.
B Mara
I would give 0 stars if I could. There is an absolutely condescending EXTREMELY unprofessional front desk woman that works here that outwardly insulted my mother’s and my own intelligence and spoke down to me when my mother and I were clearly misinformed by her on how to apply as a new patient. Mind you. I was a patient here a few years ago as I had mentioned to this woman and she told me she “didn’t care” which was a totally bizarre response. I myself work in the medical field, I know that legally any medical office needs to keep all files for a certain amount of years, I was just simply letting this woman know that I did exist in her office’s system if that would make anything easier for HER to look up my profile but I digress. She went off on me for asking if calling her first was the correct way to apply, which again, is what my mother was told by her not even 5 minutes before I called myself. “Yeah I know EXACTLY who you are” like what on earth?? Are you still in middle school? Did you watch too much Greys Anatomy today? Absolutely unprofessional and unacceptable behavior from this woman. Do not go here. Not only that but how EMBARRASSING. Clearly she is projecting her hatred for her job on random strangers. I have zero tolerance or sympathy. I know she’s going to read this review too. I told her already I was contacting her supervisor as well because of her behavior, and the moment I said this and stood up for my mother and myself she shut down and very awkwardly stated that I need to contact my insurance before reaching out. Also our call was being recorded so I look forward to her karma. I have quite serious health issues regarding my blood and seizures, this interaction sent me into serious anxiety and distress. Nobody needs to deal with someone so cruel and aggressive.
Cid
I really liked the practice but when my provider left, they switched me to someone but covered by my insurance knowing what my insurance is. And refuse to help or discuss. Rather disappointing
A O
Dr. Cheng, in my humble opinion is the best doctor practicing at this moment in time.
Amanda Meier-Brabant
Dr. Ragucci is a Godsend who actually cares about his patients health and well being. After not seeing a physician for years, he took the time to listen to my concerns and address them as well as getting me back on track with my meds in the safest way possible. There is a reason his appointments are booked so far out, and some things are worth waiting for.
Thaddeus Kehoe
This place is very and I mean very unprofessional with the exception of one Dr that had just left this practice they are slow incompetent and very not upfront, I will not and would not ever go back there ever. I had just talked to my daughters Dr on Thursday about prescriptions that she takes that we needed refills for and just found out that the cowardly Dr couldn’t tell me that she had discontinued one of them. The pharmacist only had one and they are not supposed to be just stopped she could have said something when I just talked to her a couple days ago. I just can’t deal with the incompetence of people these days bring back the old days when things mattered !!!!!
Bryan Borris
They will scedule you an appointment, keep it for 2 months, then cancel it on you the week before.
naomi joshi
My doctor is Dr. Ragucci but I haven’t been able able to see him for a new patient appointment. Tewksbury Family health has rescheduled my appointment 3 times from the original appointment and now again the new appointment available is 1.5 months from today. I plan my whole day around my appointment and how do you just cancel them the same morning and not give me a rescheduled date for sooner. I understand doctor might not be available sometimes but 3 consecutive times? And how do you not give some kind of priority to cancelled appointments and find a next date sooner for them. Very disheartening experience
Cheryl Joyce
Dr. Guay is amazing however, my husband was a patient but had not been there since 2017. I called to make an appt as he is in hosp with covid and diabetes and needsan appt. Victoria told me that the doctor would not see him and they couldn't take him back. Nice to know that when a doctor is needed the staff can make the decision to toss someone azide.