The compassion of the staff here has been amazing to my animals. The knowledge, professionalism and dedication to their profession is to be commended. Scheduling for veterinary services today can be difficult with all providers and the staff handles this with understanding and patience. We appreciate that and feel like they are part of our family in caring for our pets. Our family recommends this practice to all.
Ralph A.
May 2022
It was our first time there as we changed Vets and couldn't have been happier. They were caring, friendly, knowledgeable and kind. From the first phone to talk about switching to them to being there yesterday. Everything was organized and they couldn't have been more welcoming. I know our dogs are in great hands. Highly recommend them.
Shugabee G.
Nov 2021
This place is EXTREMELY RACIST and lack customer service! After arriving about 30mins late for an appointment I originally made and kept calling to inform them of my tardiness they still advised me to come. Only to get there to be told I missed NY appointment and would need to reschedule. So as a courtesy I PAID which they HADN'T ISSUE WITH TAKING MY FUNDS EARLY as my deposit and reschedule for another month out just for the consultation. Ok, NP! However, when the date approached I NEVER RECEIVED A REMINDER OR EMAIL . Nothing then I call the next day leave a message, no call back! Then 2 weeks later I call again to reschedule and spoke to the woman Pam who had just been working there about a week be so rude and condescending that when I asked to speak to her supervisor she never even bother to say plz hold...she just handed the phone over to another woman who claimed to be the manager named DEBBIE! WHAT A JOKE!!!! She was not only combative over the phone but the lack of professionalism was out of this world. I am advising those of color DO NOT GO HERE!!! I have been to a couple of Vet clinics and as stress as they can be I imagine for staff, they've never spoken or treated customers like this. I would've at least appreciated an apology for thie lack of notifications or perhaps offer me my refund or reschedule but she could care less by saying there's no one above her and "I would have to deal with it"! That's absurd. DO NOT DO BUSINESS HERE!!!
Lauren p.
Jul 2020
I've only used them for two years for my newest dog. I took my previous dogs to different vets. Since my dog is still young I haven't had too many issues that required special visits other than annual physicals, however when I have needed them for anything it's always easy to get an appt. Yes, it's expensive but all vets can be. That's where pet insurance comes in, if you want to spend the $ to save the $. Also, I believe they have a senior discount but you'd have to ask. The last call I made was when I attempted to trim my dog's nails at home one Saturday and could not get one to stop bleeding. They said come on down, showed my how to use this little styptic thingy, gave it to me and said "no charge". That was great service
Christina L.
Apr 2018
Having gone to Compassion Vet since my childhood dog 20 years ago, I have always felt comfortable approaching their doors with any animal I brought in. Their location was convenient and they always took my phone calls and scheduled me in when needed. The staff has always been somewhat cordial and my current dogs picture as a baby has been on the wall for 4 years now. It is important to find a vet that you trust since having an animal is a lot different than children- they cannot speak and tell us just how crappy they are feeling. My past two experiences with them have been very unfortunate and I came to a very upsetting point where I was forced to say enough was enough. Every business makes mistakes and it is unfair for a consumer to judge off one experience. Now, when that mistake has now repeated itself with zero empathy or compassion (ironic is it ) I have to do something, don't I? I have the obligation as the owner of my pet to stand up and be her advocate for her well being - as well as make you all aware of what they are doing. I go there often to get my dogs nails trimmed, glands expressed and get heart guard treats almost every month because I enjoy the trip. Out of these visits that require whoever is working with me at that moment to open my file to collect money for these services, must see what is going on with my dog. Yet, they have failed to inform me that my dogs vaccinations have now been missed *TWICE*. The first time was I thought minor where her heart guard testing was overdue and they couldn't give me my heart guard that month without doing it. They also mentioned she should not have received it last month either since she was that overdue, yet no one informed me (like I mentioned I am there every month) So I had to leave and make an emergency appointment so she could get the treat on time. I was frustrated but knew that this mistake was a fluke since it has never happened before. Now, the second time I had a scare with a tick encounter and realized this could get dangerous the way they are handling things. I foolishly did not Flea and Tick my dog in time and I was scared from the potential harm the tick I pulled off her could do. I knew she was Lyme vaccinated and with the shred of hope I had left, prayed this would be enough protection. As I called them to ask their advice, what to do, how to handle it, they checked my file to help answer my questions. They then uttered something that immediately made the hairs on the back of my neck stand up ... "Your dog has been out of date of her Lyme vaccination since November" (it is now April). As I mentioned .. I am there almost every month for SOMETHING. The same file they check every time I am there has just now appeared that she is overdue AGAIN for something? Any time within these past 5 months NOONE COULD TELL ME THIS?! The heart guard incident just happened a month ago, there was no way for them to also inform me about the Lyme vaccination? Sitting here kicking myself "why didn't I ask about her Lyme vaccination". I then remembered that their exact job is just that - to protect and inform me when my animals need treatment, just like a doctor does, and they failed. At this point - in tears - I expressed how disappointed I was and they offered to give me a weeks' worth of antibiotics to help ease my worries and for their oversight. I was still upset but appreciated that they tried to help the situation. Unfortunately, when going to pick up the medication, they asked me to hand over the money for it and that was my last straw. Immediately called another vet to transfer her records and once the secretary at Compassion did the task - he merely asked me to leave the office so he could delete me out of the system permanently. From the years I have been going there, me and my dog have never felt so worthless - like we didn't matter. If you want to be sure your animal's vaccinations are taken care of so you do not have to worry about them all the time - I suggest you give your thousands of dollars elsewhere. The
Justine G.
Nov 2017
Dr. Wilson and the staff are wonderful. They were kind enough to squeeze me in on a busy Saturday for a follow-up concern about my cat. I also appreciate that a staff member is usually there a little before 8:00 am. I will definitely continue with them for all future pet care :)
Alyssa S.
May 2017
Always professional and courteous, Doctors and staff seem to really care about the animals. Always willing to go above and beyond! Love this place, Can't imagine bringing my fur babies anywhere else!
Lisa G.
Jan 2016
I brought Smokey, my neutered male cat there when he was struggling to urinate. I called and explained what was going on and they had me bring him in right away. I was a nervous wreck of course, my pets are my family. The office is very clean. The Doctor, who is very kind and knowledgeable recommended leaving Smokey overnight and so I did. I went the next day to pick him up and the Receptionist was very friendly and thoroughly explained what I needed to do the next several days, and explained all of the meds. It was an overall great experience under the circumstances. I've have since decided to bring all of my pets there. I definitely recommend this Veterinary Hospital!
Kendra D.
Sep 2015
Im from out of town and travel with my dogs. This is the only vet that could get me in within the same week I needed them and they were super friendly!
Melanie L.
Jun 2015
I cannot say enough positive things about Compassion Vet Clinic - I wish I could give them more than 5 stars! Only a few weeks after moving to Massachusetts, my 1-year old cat was vomiting bile and refusing food or water for several days. My partner and I are both students, so our budgets are very tight. We had no idea what to do, and we weren't even sure if he had eaten something that was stuck in his intestines or if he had a viral or bacterial infection. We took him to the closest vet and got poor service and vague, frightening estimates for "minimum of $2000 for surgery, if it goes quickly and the surgeon only makes one incision." We were almost ready to give up and put him down, but a call to Compassion Vet was our saving grace. The staff are all friendly, helpful, patient, and extremely knowledgeable. We were very upfront about our financial situation, and they gave us a quote far below what we were previously told a surgery of this kind would take. They admitted him on Friday and performed the surgery during their lunch break. He stayed overnight and has since fully healed. The veterinarians and staff at this clinic went above and beyond for us; they even counseled us over the phone regarding post-surgery care when we noticed our cat had stopped eating again. At our final follow-up visit, they even refunded us for products that we hadn't used. For as long as I'm in the area, I will absolutely be using them as my one and only vet clinic, and I highly recommend them to others in the area.
Anne M L.
The compassion of the staff here has been amazing to my animals. The knowledge, professionalism and dedication to their profession is to be commended. Scheduling for veterinary services today can be difficult with all providers and the staff handles this with understanding and patience. We appreciate that and feel like they are part of our family in caring for our pets. Our family recommends this practice to all.
Ralph A.
It was our first time there as we changed Vets and couldn't have been happier. They were caring, friendly, knowledgeable and kind. From the first phone to talk about switching to them to being there yesterday. Everything was organized and they couldn't have been more welcoming. I know our dogs are in great hands. Highly recommend them.
Shugabee G.
This place is EXTREMELY RACIST and lack customer service! After arriving about 30mins late for an appointment I originally made and kept calling to inform them of my tardiness they still advised me to come. Only to get there to be told I missed NY appointment and would need to reschedule. So as a courtesy I PAID which they HADN'T ISSUE WITH TAKING MY FUNDS EARLY as my deposit and reschedule for another month out just for the consultation. Ok, NP! However, when the date approached I NEVER RECEIVED A REMINDER OR EMAIL . Nothing then I call the next day leave a message, no call back! Then 2 weeks later I call again to reschedule and spoke to the woman Pam who had just been working there about a week be so rude and condescending that when I asked to speak to her supervisor she never even bother to say plz hold...she just handed the phone over to another woman who claimed to be the manager named DEBBIE! WHAT A JOKE!!!! She was not only combative over the phone but the lack of professionalism was out of this world. I am advising those of color DO NOT GO HERE!!! I have been to a couple of Vet clinics and as stress as they can be I imagine for staff, they've never spoken or treated customers like this. I would've at least appreciated an apology for thie lack of notifications or perhaps offer me my refund or reschedule but she could care less by saying there's no one above her and "I would have to deal with it"! That's absurd. DO NOT DO BUSINESS HERE!!!
Lauren p.
I've only used them for two years for my newest dog. I took my previous dogs to different vets. Since my dog is still young I haven't had too many issues that required special visits other than annual physicals, however when I have needed them for anything it's always easy to get an appt. Yes, it's expensive but all vets can be. That's where pet insurance comes in, if you want to spend the $ to save the $. Also, I believe they have a senior discount but you'd have to ask. The last call I made was when I attempted to trim my dog's nails at home one Saturday and could not get one to stop bleeding. They said come on down, showed my how to use this little styptic thingy, gave it to me and said "no charge". That was great service
Christina L.
Having gone to Compassion Vet since my childhood dog 20 years ago, I have always felt comfortable approaching their doors with any animal I brought in. Their location was convenient and they always took my phone calls and scheduled me in when needed. The staff has always been somewhat cordial and my current dogs picture as a baby has been on the wall for 4 years now. It is important to find a vet that you trust since having an animal is a lot different than children- they cannot speak and tell us just how crappy they are feeling. My past two experiences with them have been very unfortunate and I came to a very upsetting point where I was forced to say enough was enough. Every business makes mistakes and it is unfair for a consumer to judge off one experience. Now, when that mistake has now repeated itself with zero empathy or compassion (ironic is it ) I have to do something, don't I? I have the obligation as the owner of my pet to stand up and be her advocate for her well being - as well as make you all aware of what they are doing. I go there often to get my dogs nails trimmed, glands expressed and get heart guard treats almost every month because I enjoy the trip. Out of these visits that require whoever is working with me at that moment to open my file to collect money for these services, must see what is going on with my dog. Yet, they have failed to inform me that my dogs vaccinations have now been missed *TWICE*. The first time was I thought minor where her heart guard testing was overdue and they couldn't give me my heart guard that month without doing it. They also mentioned she should not have received it last month either since she was that overdue, yet no one informed me (like I mentioned I am there every month) So I had to leave and make an emergency appointment so she could get the treat on time. I was frustrated but knew that this mistake was a fluke since it has never happened before. Now, the second time I had a scare with a tick encounter and realized this could get dangerous the way they are handling things. I foolishly did not Flea and Tick my dog in time and I was scared from the potential harm the tick I pulled off her could do. I knew she was Lyme vaccinated and with the shred of hope I had left, prayed this would be enough protection. As I called them to ask their advice, what to do, how to handle it, they checked my file to help answer my questions. They then uttered something that immediately made the hairs on the back of my neck stand up ... "Your dog has been out of date of her Lyme vaccination since November" (it is now April). As I mentioned .. I am there almost every month for SOMETHING. The same file they check every time I am there has just now appeared that she is overdue AGAIN for something? Any time within these past 5 months NOONE COULD TELL ME THIS?! The heart guard incident just happened a month ago, there was no way for them to also inform me about the Lyme vaccination? Sitting here kicking myself "why didn't I ask about her Lyme vaccination". I then remembered that their exact job is just that - to protect and inform me when my animals need treatment, just like a doctor does, and they failed. At this point - in tears - I expressed how disappointed I was and they offered to give me a weeks' worth of antibiotics to help ease my worries and for their oversight. I was still upset but appreciated that they tried to help the situation. Unfortunately, when going to pick up the medication, they asked me to hand over the money for it and that was my last straw. Immediately called another vet to transfer her records and once the secretary at Compassion did the task - he merely asked me to leave the office so he could delete me out of the system permanently. From the years I have been going there, me and my dog have never felt so worthless - like we didn't matter. If you want to be sure your animal's vaccinations are taken care of so you do not have to worry about them all the time - I suggest you give your thousands of dollars elsewhere. The
Justine G.
Dr. Wilson and the staff are wonderful. They were kind enough to squeeze me in on a busy Saturday for a follow-up concern about my cat. I also appreciate that a staff member is usually there a little before 8:00 am. I will definitely continue with them for all future pet care :)
Alyssa S.
Always professional and courteous, Doctors and staff seem to really care about the animals. Always willing to go above and beyond! Love this place, Can't imagine bringing my fur babies anywhere else!
Lisa G.
I brought Smokey, my neutered male cat there when he was struggling to urinate. I called and explained what was going on and they had me bring him in right away. I was a nervous wreck of course, my pets are my family. The office is very clean. The Doctor, who is very kind and knowledgeable recommended leaving Smokey overnight and so I did. I went the next day to pick him up and the Receptionist was very friendly and thoroughly explained what I needed to do the next several days, and explained all of the meds. It was an overall great experience under the circumstances. I've have since decided to bring all of my pets there. I definitely recommend this Veterinary Hospital!
Kendra D.
Im from out of town and travel with my dogs. This is the only vet that could get me in within the same week I needed them and they were super friendly!
Melanie L.
I cannot say enough positive things about Compassion Vet Clinic - I wish I could give them more than 5 stars! Only a few weeks after moving to Massachusetts, my 1-year old cat was vomiting bile and refusing food or water for several days. My partner and I are both students, so our budgets are very tight. We had no idea what to do, and we weren't even sure if he had eaten something that was stuck in his intestines or if he had a viral or bacterial infection. We took him to the closest vet and got poor service and vague, frightening estimates for "minimum of $2000 for surgery, if it goes quickly and the surgeon only makes one incision." We were almost ready to give up and put him down, but a call to Compassion Vet was our saving grace. The staff are all friendly, helpful, patient, and extremely knowledgeable. We were very upfront about our financial situation, and they gave us a quote far below what we were previously told a surgery of this kind would take. They admitted him on Friday and performed the surgery during their lunch break. He stayed overnight and has since fully healed. The veterinarians and staff at this clinic went above and beyond for us; they even counseled us over the phone regarding post-surgery care when we noticed our cat had stopped eating again. At our final follow-up visit, they even refunded us for products that we hadn't used. For as long as I'm in the area, I will absolutely be using them as my one and only vet clinic, and I highly recommend them to others in the area.