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Michael Russo Plumbing & Heating Co., Inc.
190D Locust St, Lynn
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Recently, I needed to replace the water heater in the condo that runs on gas for both heat and hot water, not your average setup. It required a specific 199,000 BTU water heater, which isn’t cheap. I was referred to Michael Russo Plumbing, a family-owned business with a great reputation, and after working with them, I now know why. When I first called and gave them the model and serial number, the owner personally answered. He immediately recognized it was a specialized and expensive unit. Instead of just quoting a price, he expressed real concern about the high cost and asked if he could call me back after doing some research. Sure enough, ten minutes later he called... read full review
David and his team at Michale Russo Plumbing helped me and my neighbor deal with a plumbing emergency that required the immediate replacement of 2 hot water heaters that were installed in a very difficult location. Everyone that came to help including Anthony, Moises, and Ricky were kind, patient and knowledgeable. At the onset, David came personally to talk through all options of the project including tankless, the standard glass lined steel, and finally stainless steel tanks (our choice). I also received estimates from Waldman and Spencer, and while they seemed capable, Russo Plumbing had significantly better pricing and was able to source the stainless steel tanks... read full review
Ran into a plumbing issue with a leaking pipe after business hours. The owner Dave called me back immediately and walked me through the next steps. Had his guys over the following morning and fixed all my plumbing issues in a fast and timely manner. Great company couldn’t be happier with the service! Don’t hesitate to reach out for all plumbing needs. Everyone from the owner to the employees were a pleasure to talk to. 10/10