Horrible experience. They dont take any insurance pretty much cause I have the best one and they dont take it. Extremely rude customer service and cost 300$ to get treated for a ear infection. Do not throw away your money going here go to mass general
Harout Chaghlasian
Jul 2026
The PA was amazing helpful
Samantha Kortekaas
Jul 2026
They are not honest about the amount you will be charged for co-pay, and the company refuses to re-consider the charge. Prior to this experience, one of my bills was sent directly into collections without ever being delivered to me.
Steve Zebrowski
Jul 2026
The best you could ask for in urgent care: comprehensive, quick and caring
Rachael Strohm
Jul 2026
Horribly long wait for service, barely anyone here and takes 2 hours.
Vin Miles
Jul 2026
Just needed 3 stitches removed from a deep cut on my forehead I suffered while on vacation abroad. Staff very courteous and friendly, I was seen a couple of minutes earlier than my appointment time, and the simple procedure I needed was performed swiftly and well.
Lewis Simonson
Jul 2026
Awesome experience. Appointment at 10:30, got seen at 10:25, was out by 11 with all questions answered and pretty much healed!
Jeffrey “J Just Jeff” Massena
Jun 2026
Easy to schedule, very easily accessible in terms of location and the front desk and doctors were professional, very clear with communication. They were also very friendly and most importantly they were thorough with the exam and diagnosis and instructions for aftercare. Truly appreciate and felt blessed to receive their help.
Paul Wakefield
Jun 2026
Wonderful experience here!
Prompt attention from friendly and courteous staff. The PA that I saw for my visit, Alexandra Srolovitz, was exceptional. She was extremely thorough and attentive, asked me lots of appropriate questions, and didn’t jump to any quick conclusions about a diagnosis.
A huge extra plus was that the facility is equipped to take urine & blood lab samples on site so I was saved an extra trip elsewhere. The lab results came back the following morning (on a weekend, no less).
Highly recommend this staff and operation. A+++
Noah Landy
Jun 2026
I frankly felt violated after my experience at this urgent care today. I had a simple earwax buildup and was looking for an in-network urgent care to address it.
The employee at the front desk collected my copay immediately upon arrival and provided little other information. The nurse who took my vitals was unexpectedly rude and hostile, seeming upset with me before we had even interacted. It created a very uncomfortable environment from the start.
The PA was pleasant enough, but the initial attempt to remove the wax with a scraper was quite painful. He eventually decided to switch to a liquid rinse. I was surprised when the front desk employee returned to the room to perform the procedure.
The employee (I’m not sure whether she was a nurse) proceeded to spray water into my ear, leaving me soaked and causing significant pain, without successfully removing the wax. I was confused as to why the procedure continued when it seemed clear that my ear was being injured. This concern was later confirmed by the PA, who prescribed an antibiotic because of the damage and advised me that I could potentially develop an ear infection as a result. This was not a risk that had been discussed with me beforehand.
They were eventually able to remove the blockage. While I understand that my case may have been particularly difficult, it was also apparent that the staff lacked confidence or experience with the procedure. Throughout the process, I felt at risk of being harmed.
I left the office soaking wet, in extreme pain, and in worse condition than when I arrived.
If a provider or staff member is not comfortable performing a procedure, they should seek assistance rather than continue at a patient’s expense. Based on this experience, I will also be contacting my insurance company to recommend that this facility be removed from its list of preferred providers.
Giuliana Claus
Horrible experience. They dont take any insurance pretty much cause I have the best one and they dont take it. Extremely rude customer service and cost 300$ to get treated for a ear infection. Do not throw away your money going here go to mass general
Harout Chaghlasian
The PA was amazing helpful
Samantha Kortekaas
They are not honest about the amount you will be charged for co-pay, and the company refuses to re-consider the charge. Prior to this experience, one of my bills was sent directly into collections without ever being delivered to me.
Steve Zebrowski
The best you could ask for in urgent care: comprehensive, quick and caring
Rachael Strohm
Horribly long wait for service, barely anyone here and takes 2 hours.
Vin Miles
Just needed 3 stitches removed from a deep cut on my forehead I suffered while on vacation abroad. Staff very courteous and friendly, I was seen a couple of minutes earlier than my appointment time, and the simple procedure I needed was performed swiftly and well.
Lewis Simonson
Awesome experience. Appointment at 10:30, got seen at 10:25, was out by 11 with all questions answered and pretty much healed!
Jeffrey “J Just Jeff” Massena
Easy to schedule, very easily accessible in terms of location and the front desk and doctors were professional, very clear with communication. They were also very friendly and most importantly they were thorough with the exam and diagnosis and instructions for aftercare. Truly appreciate and felt blessed to receive their help.
Paul Wakefield
Wonderful experience here!
Prompt attention from friendly and courteous staff. The PA that I saw for my visit, Alexandra Srolovitz, was exceptional. She was extremely thorough and attentive, asked me lots of appropriate questions, and didn’t jump to any quick conclusions about a diagnosis.
A huge extra plus was that the facility is equipped to take urine & blood lab samples on site so I was saved an extra trip elsewhere. The lab results came back the following morning (on a weekend, no less).
Highly recommend this staff and operation.
A+++
Noah Landy
I frankly felt violated after my experience at this urgent care today. I had a simple earwax buildup and was looking for an in-network urgent care to address it.
The employee at the front desk collected my copay immediately upon arrival and provided little other information. The nurse who took my vitals was unexpectedly rude and hostile, seeming upset with me before we had even interacted. It created a very uncomfortable environment from the start.
The PA was pleasant enough, but the initial attempt to remove the wax with a scraper was quite painful. He eventually decided to switch to a liquid rinse. I was surprised when the front desk employee returned to the room to perform the procedure.
The employee (I’m not sure whether she was a nurse) proceeded to spray water into my ear, leaving me soaked and causing significant pain, without successfully removing the wax. I was confused as to why the procedure continued when it seemed clear that my ear was being injured. This concern was later confirmed by the PA, who prescribed an antibiotic because of the damage and advised me that I could potentially develop an ear infection as a result. This was not a risk that had been discussed with me beforehand.
They were eventually able to remove the blockage. While I understand that my case may have been particularly difficult, it was also apparent that the staff lacked confidence or experience with the procedure. Throughout the process, I felt at risk of being harmed.
I left the office soaking wet, in extreme pain, and in worse condition than when I arrived.
If a provider or staff member is not comfortable performing a procedure, they should seek assistance rather than continue at a patient’s expense. Based on this experience, I will also be contacting my insurance company to recommend that this facility be removed from its list of preferred providers.