Shrewsbury, Claywell and Oliver Dentistry

Dec 2024

From the 1st time I came here about 2 years ago, I felt this place was not for me. They treat you like a number and see too many patients to give good customer service. The dental hygienist, Lauren, was unfriendly, and she didn't talk much. She made me feel so uncomfortable. I could tell that Lauren definitely hates her job. She chipped my front tooth because she does not take her time, and she rushed through the cleanings ect. Dr. Oliver was rude and gave a bad attitude as if he didn't believe she chipped my tooth. I had 3 mouth guards from here that were not made well, and they broke within a short time after using them. These mouth guards should last at least 5 years since insurance will only pay for one every 5 years. Plus, my previous mouth guards, made elsewhere, lasted over 5 years. Dr. Oliver was rude about this as well and kept trying to refer me to a specialist when I had never had to go to a specialist to have a mouth guard made before. I did nothing to cause these mouth guards to break so quickly. The 1st mouth guard lasted only 1 1/2 years, the 2nd one lasted about 6 months, and the 3rd lasted only 2 months. Again, Dr. Oliver was rude and refused to give me a refund so I could go elsewhere and have one made. Plus, the mouth guards were a bite guard and retainer all in one. Since the mouth guards were not made correctly, my top teeth are now crooked. I complained to Dr. Oliver about this as well, and again, he acted as if I was lying. The office manager, Sarah, was uncaring and refused to help me saying their warranty on mouth guards was only 30 days when previously it was 1 year. Further proof that they just don't care about their patients. I told Sarah that I wanted to speak with Dr. Shrewsbury, and she refused to let me speak with him. My husband didn't care for this office either and decided to go elsewhere after going there only a couple of times. He said, "They just aren't friendly there." He said Dr. Claywell and others didn't say two words to him the last time he saw him, so he decided not to go back. The only saving grace here is the dental hygienist, Casey, who was super sweet, caring, and friendly. Too bad everyone else who works here is uncaring and rude.

Oct 2023

I have severe dental anxiety from past experiences, and judgement. My front tooth broke in half last month, and I was not sure of where to go because I didn’t know who to turn to. My husband works in Bardstown, and got recommendations for this practice. They got me in the same day, once I was able to bring myself to call. I was blown away by how Dr Luke and Haylie were so attentive, and caring. They listened to my concerns, and did not judge the current state of my teeth. We decided sedation dentistry would be the best way to approach the root canal and crown, and my husband brought me into the office today. The sedation pill worked well, I felt no anxiety, especially with adding the nitrous. I was aware, but not aware lol my tooth has been fixed, as well as another tooth that lost the filling. I am now proud to say I am a patient there. I had a dentist in Louisville, but she moved to a different practice. Dr Luke is amazing. And I am very thankful for their services. My husband and our sons will be going there too.