The optometrists are great but business has definitely gone downhill.. I've been going to TMS eye care for years (even before they had moved locations). I just feel like there's a lack of transparency on when contacts or glasses ordered are ready. It's been almost a month and I had to proactively reach out to get details on my order.. sadly, I had already been forced to pay half up front, was not told anything about shipment delays upon ordering, and was talked over by consistently by the receptionists when I called inquiring on expectations with the rebate since it'll be outside submission dates. Customer service has gone down so much that I am definitely... read full review
August 2023
One star is too much for this business. Horrible customer service is available here. From impossible appointments to holding your trials and prescription hostage. Beware and avoid this place!
December 2019
I have had first-rate eye exam experiences with Dr. Majher and his practice (TMS Eyecare). Dr. Majher and his team are genuine, knowledgeable, and professional. Highly recommend!!
The optometrists are great but business has definitely gone downhill.. I've been going to TMS eye care for years (even before they had moved locations). I just feel like there's a lack of transparency on when contacts or glasses ordered are ready. It's been almost a month and I had to proactively reach out to get details on my order.. sadly, I had already been forced to pay half up front, was not told anything about shipment delays upon ordering, and was talked over by consistently by the receptionists when I called inquiring on expectations with the rebate since it'll be outside submission dates. Customer service has gone down so much that I am definitely... read full review
One star is too much for this business. Horrible customer service is available here. From impossible appointments to holding your trials and prescription hostage. Beware and avoid this place!
I have had first-rate eye exam experiences with Dr. Majher and his practice (TMS Eyecare). Dr. Majher and his team are genuine, knowledgeable, and professional. Highly recommend!!