wonderful staff. walked in and was greeted right away. my dog seamed so happy when i picked him up we will be returning
Mike Taylor
Aug 2025
Worse experience i ever had. No customer service at all. I went out of the country for 9 days and made arrangements to leave my 4 dogs and paid half up front. Then I returned and only then was I told they are not open on Sunday. So I had to wait till Monday morning to get my dogs from. Sat evening. First thing they said at 7am was you know we have to charge the extra day. Now I was ready to pay the extra day on Sat or even sun but I was not given the opportunity. I also was ready to tip 200 bucks but again they only concern was the extra day. Then she talks about everything and by this time other customers are coming in and I had to say let's get my dogs so I can go. Then we have to take one by one out the front doors 4 dogs that have not seen there owner for 11 days and through the office. I will not return as a repeat cust and I don't agree with there business tactics. I know the owner lives right there in the same building and all they had to do was give a little cust service and re unite a owner with his 4 dogs after a long separation. Sorry for the rant but I am not happy. I am how ever glad my dogs are home. I will pay double next time as long as we are clear on the price and I can pick up my dogs any time I return. Im not a greedy person and don't agree with doing little things for a extra 34 bucks times for. Just bad business
Joy Grossett-Hill
Jul 2025
My dog will not be going back to this place. I was told that my dog growled at the person in charge and that was not the temperament of my dog. You were annoying him. I was told that you added water to his food which made him constipated. I know my dog is spoiled but I felt that he was abused and He was SUPER THIRSTY!!
Angela Allen
Apr 2025
I have a senior dog and Petsmart wouldn't let me bring him anymore. They took my dog without a problem and he doesn't resist like he did at Petsmart.
Sha Alex
Sep 2024
Stopped in to get my pups nails clipped. Staff was friendly and efficient.
Jacqueline Witherspoon
Jul 2024
They are so attentive and caring. They understand the animals individual temperaments and stay on top of their special needs. I and my dawg appreciate the love ❤️ at Loubelle’s!
Tamara Smith
Jul 2024
Dog ribs showing after picking up from boarding. Also, not honest with prices or policies. Poor customer service. Definitely won't be back.
Jorge Saucedo
Jul 2024
Front desk attention is incredible and the facility is excellent, many options, very recommended
C C
Jun 2024
Incident happened on 9am Tuesday 5/7/24. If I could give a zero a million times over, I would. Scheduled a grooming appointment for our husky over the phone. When my husband took her to her appointment, the staff did not even greet him, instead they immediately yelled for him to get out as if he was a criminal! My husband then asked the woman that yelled at him why she was yelling at him to get out. The woman replied with, your dog barked and showed her teeth. My husband then told her of course she barked, there's other dogs here and she is excited, she is not an aggressive dog. A second woman came out and agreed with the first woman. This is unacceptable. You don't speak to a customer like that and if you think a "bark" is a sign of aggressiveness, maybe this is not the job for you. DO NOT TAKE YOUR PETS HERE!
angel “A. F. 8” farfan
Jun 2024
They used to have a good review. I gave on 5 stars because they treated my dog well. I went in today and they had new employees and they were very disrespectful. I took her in for a grooming. And yes, my dog is excited because she's in a kennel full of dogs so she gets loud. They immediately tell me to get out disrespectful. Then it's a, can you please get out? No, they said get out like I was attacking them. She has been their multiple times boarded with no problem. These new employees that they have some lady with a headset. That thinks she is all that from NASCAR. Or something was so disrespectful. She needs to check ourselves and get better or Quinn with animal. She has no experience. I think and she is so disrespectful and needs to get checked. I'm not taking her no more. And I'm gonna spread this across everywhere. To all animal lovers at displaces. No good for animals that are big cause. They are too aggressive. They say even though she is a husky that is playful and of course, she has a mouth and loves to bark and howl. And those employees that they have their now are credibly under. Qualified, they need to go to school and get their g e d because they're not trained for this type of work.
TJ
wonderful staff. walked in and was greeted right away. my dog seamed so happy when i picked him up we will be returning
Mike Taylor
Worse experience i ever had. No customer service at all. I went out of the country for 9 days and made arrangements to leave my 4 dogs and paid half up front. Then I returned and only then was I told they are not open on Sunday. So I had to wait till Monday morning to get my dogs from. Sat evening. First thing they said at 7am was you know we have to charge the extra day. Now I was ready to pay the extra day on Sat or even sun but I was not given the opportunity. I also was ready to tip 200 bucks but again they only concern was the extra day. Then she talks about everything and by this time other customers are coming in and I had to say let's get my dogs so I can go. Then we have to take one by one out the front doors 4 dogs that have not seen there owner for 11 days and through the office. I will not return as a repeat cust and I don't agree with there business tactics. I know the owner lives right there in the same building and all they had to do was give a little cust service and re unite a owner with his 4 dogs after a long separation. Sorry for the rant but I am not happy. I am how ever glad my dogs are home. I will pay double next time as long as we are clear on the price and I can pick up my dogs any time I return. Im not a greedy person and don't agree with doing little things for a extra 34 bucks times for. Just bad business
Joy Grossett-Hill
My dog will not be going back to this place. I was told that my dog growled at the person in charge and that was not the temperament of my dog. You were annoying him. I was told that you added water to his food which made him constipated. I know my dog is spoiled but I felt that he was abused and He was SUPER THIRSTY!!
Angela Allen
I have a senior dog and Petsmart wouldn't let me bring him anymore. They took my dog without a problem and he doesn't resist like he did at Petsmart.
Sha Alex
Stopped in to get my pups nails clipped. Staff was friendly and efficient.
Jacqueline Witherspoon
They are so attentive and caring. They understand the animals individual temperaments and stay on top of their special needs. I and my dawg appreciate the love ❤️ at Loubelle’s!
Tamara Smith
Dog ribs showing after picking up from boarding. Also, not honest with prices or policies. Poor customer service. Definitely won't be back.
Jorge Saucedo
Front desk attention is incredible and the facility is excellent, many options, very recommended
C C
Incident happened on 9am Tuesday 5/7/24. If I could give a zero a million times over, I would. Scheduled a grooming appointment for our husky over the phone. When my husband took her to her appointment, the staff did not even greet him, instead they immediately yelled for him to get out as if he was a criminal! My husband then asked the woman that yelled at him why she was yelling at him to get out. The woman replied with, your dog barked and showed her teeth. My husband then told her of course she barked, there's other dogs here and she is excited, she is not an aggressive dog. A second woman came out and agreed with the first woman. This is unacceptable. You don't speak to a customer like that and if you think a "bark" is a sign of aggressiveness, maybe this is not the job for you. DO NOT TAKE YOUR PETS HERE!
angel “A. F. 8” farfan
They used to have a good review. I gave on 5 stars because they treated my dog well. I went in today and they had new employees and they were very disrespectful. I took her in for a grooming. And yes, my dog is excited because she's in a kennel full of dogs so she gets loud. They immediately tell me to get out disrespectful. Then it's a, can you please get out? No, they said get out like I was attacking them. She has been their multiple times boarded with no problem. These new employees that they have some lady with a headset. That thinks she is all that from NASCAR. Or something was so disrespectful. She needs to check ourselves and get better or Quinn with animal. She has no experience. I think and she is so disrespectful and needs to get checked. I'm not taking her no more. And I'm gonna spread this across everywhere. To all animal lovers at displaces. No good for animals that are big cause. They are too aggressive. They say even though she is a husky that is playful and of course, she has a mouth and loves to bark and howl. And those employees that they have their now are credibly under. Qualified, they need to go to school and get their g e d because they're not trained for this type of work.