Dr. Diane Slotemaker, Optometrist, and Associates - Rockford

Apr 2023

The Dr was great & everything about the appointment was great. But WOW!!!! the amount of emails, phone calls and text received from the business was appalling, spam level. I booked my appointment online, first appointment was a week out. Within that time frame there were 5 “reminder email messages”, 3 phone calls & 1 text plus the normal registration email (doesn’t count), but then a phone call from the location to move my appointment to another time slot that day due to double booking, & then another call for insurance. Personally a reminder text the day before the appointment would have been enough.

Mar 2023

I am very grateful that I was able to even schedule an appointment in the afternoon on Saturday. The three staff members that were there exercised impecable customer service. Dr. Slotemaker saw me before my scheduled appointment. I went there straight out of work and had arrived earlier than my appointment. They made me feel at ease and I look forward to my next visit them. Outstanding team! Overall 100% satisfaction

Jan 2023

Super experience, very pleased! Staff, Doctor, service, selection of glasses, everything. The Doctor was even able to diagnose a serious eye problem that had stumped others and that they dismissed and told me not to worry about. I am very impressed, happy and relieved to know what the problem is (and that it's not just "in my head").