About Loyola Medicine River Forest
Loyola Medicine River Forest offers a comprehensive healthcare experience, with a team of dedicated professionals providing attentive and personalized care. The facility features a welcoming front desk staff, who handle insurance and patient information efficiently, as well as skilled nurses who promptly attend to patients' needs. The doctors at Loyola Medicine River Forest are described as outstanding, making patients feel at ease and providing clear explanations of test results and treatment plans. The overall experience is praised for its positive atmosphere, with the staff demonstrating a genuine concern for patient well-being. However, the reviews also highlight a concerning incident with a rude and unhelpful front desk receptionist, who displayed a lack of customer service skills. This isolated incident does not seem to reflect the general quality of care at the facility, but it serves as a reminder of the importance of consistent, friendly, and professional interactions at all levels of the organization. Despite this one negative experience, the majority of the reviews for Loyola Medicine River Forest are overwhelmingly positive, with patients expressing gratitude for the exceptional medical attention and compassionate treatment they received.
Staff was pleasant and professional. Was called in office within 10 minutes Nurse was pleasant and friendly and did her job Made me feel at ease Dr came in checked me out Got swab results Sent meds to drug store and I was on my way. All and 25 minutes here sure beats hours in ER. After reading some of the bad reviews about this place because I thought it was great
I would’ve given them a 5 but the receptionist was very unprofessional. My daughter who is 18 years old took my son to urgent care after he had an accident at school. I was at my doctor’s appointment and could not leave at that time. She was informed by receptionist (White ethnicity) in the front desk she could not register my son until I arrived, she proceeded to inform the receptionist she was over 18 years old and provided her with her ID while also explaining I was on my way. The receptionist again told her she had to wait for me to arrive to register my son for urgent care. In the meantime other patients were registered. Once I arrived I had to wait until the...read full review
Today is August 8th… I arrived at office at 11:45, I spoke with the Hispanic Front Desk Person, she asked me for my insurance card and ID. She was very professional and friendly. She checked my coverage and told me to have a seat there were three patients ahead of me.I didn’t wait long before I knew it the Nurse was calling my name.We entered the room she took my vitals (no weight I was happy). She was also very nice and professional. I gave a sample of urine, they were going to run a test and the Dr would be in to see me.Dr. Powe who I had never met before walked in and made me feel at ease immediately. He apologized for the run around my Drs office had given...read full review