I would give negative stars if it would let me. Our experience. 1) Most of the staff has been very nice (with exception of one) but you never see the same person. 2) when you call it takes you to a central line where the person is out of state and doesn't know a thing about you or your providers. Almost impossible to get through to someone in the office. 3) My daughter started Accutane. It's a time sensitive process. She has to come in every 30 days for a pregnancy test. After her first visit they scheduled her 30 days out and told me we couldn't move it a day ahead or behind. A week later they called and said they wouldn't have anyone available... read full review
April 2023
I would give negative stars if it would let me. Our experience.1) Most of the staff has been very nice (with exception of one) but you never see the same person. 2) when you call it takes you to a central line where the person is out of state and doesn't know a thing about you or your providers. Almost impossible to get through to someone in the office. 3) My daughter started Accutane. It's a time sensitive process. She has to come in every 30 days for a pregnancy test. After her first visit they scheduled her 30 days out and told me we couldn't move it a day ahead or behind. A week later they called and said they wouldn't have anyone available for... read full review
July 2022
Sorry to see some people did not have the same experience I have with the institute. My experience has been easy to access, schedule and good follow-up. I would recommend.
I would give negative stars if it would let me. Our experience. 1) Most of the staff has been very nice (with exception of one) but you never see the same person. 2) when you call it takes you to a central line where the person is out of state and doesn't know a thing about you or your providers. Almost impossible to get through to someone in the office. 3) My daughter started Accutane. It's a time sensitive process. She has to come in every 30 days for a pregnancy test. After her first visit they scheduled her 30 days out and told me we couldn't move it a day ahead or behind. A week later they called and said they wouldn't have anyone available... read full review
I would give negative stars if it would let me. Our experience.1) Most of the staff has been very nice (with exception of one) but you never see the same person. 2) when you call it takes you to a central line where the person is out of state and doesn't know a thing about you or your providers. Almost impossible to get through to someone in the office. 3) My daughter started Accutane. It's a time sensitive process. She has to come in every 30 days for a pregnancy test. After her first visit they scheduled her 30 days out and told me we couldn't move it a day ahead or behind. A week later they called and said they wouldn't have anyone available for... read full review
Sorry to see some people did not have the same experience I have with the institute. My experience has been easy to access, schedule and good follow-up. I would recommend.