Extremely disappointed and concerned after my mother in law’s short stay at Liberty Village of Maryville (6955 State Route 162). Admitted March 14, 2026, for skilled nursing/rehab after spinal surgery/paralysis. Within days: Untreated reported UTI symptoms (UA delayed multiple days), no wound dressing changes on surgical site despite nurses questioning it repeatedly, denied basic shower due to scheduling, hostile/dismissive staff response to my concerns (e.g., assistant DON said “didn’t understand why I was calling”). By March 19, she was incoherent/hallucinating with sepsis, large abscess (12x7 inches), pus in catheter, 100°F fever—sent to hospital. Readmitted March 20. This rapid decline to life-threatening condition feels like gross neglect. Filed complaint with Illinois Dept of Public Health. Proceed with caution—check recent inspections and talk to multiple families.
J J
Dec 2025
Rita is always so pleasant and you can tell she really enjoys what she does !!
Mike Boyles
Dec 2025
So far i'm not impressed. They didn't have a lot of information when we got my mom in there. They are very slow to respond to call buttons. She got dehydrated from diahrrea, which the nurse yelled at my mom for having an accident. They're not monitoring what she eats or drinks. Then we found out they had her on a double dose of laxitives that were from the hospital. No one is reviewing what they're giving her or relaying her current state. They do ask you what's your preferred funeral home when checking in, is that normal?
Carolyn Slaughter
Nov 2025
My dad was on the Bounce Back unit the staff were Amazing he’s a retired Veteran they’re approach was truly mind blowing up and walking all I can say thank you for the service Staff greeted you with smiles really make your love feel safe.
Cozy Walker
Nov 2025
My family member was in this facility for rehab from a spinal cord injury for several months. My family members was dropped on two separate occasions by the same CNA.
Michael Rehg
Oct 2025
I want to thank everyone at Liberty Village Nursing Home for the outstanding care they provided to my father. A special shout-out to the skilled rehab team — Amy, Becky, Julie, and others — for their dedication and hard work in helping him get back on his feet.
We’ve experienced other rehab facilities in the area, and none compare to the quality, professionalism, and compassion we found here. Liberty Village’s rehab team is the real deal.
Thank you all
Randall Poulos
Oct 2025
We moved my wife's mom out of there after a visit where my wife went to the office to put money on mom's account and I went to mom's room to visit, when I got to her room, I found mom sitting in her wheel chair in tears because she had to use the bathroom desperately, she said she had been pressing the button for 30 minutes and nobody answered her. I went to the nurses/aide station to tell them and the two aides that were there were talking about where they were going for dinner that night. When I told them about mom they just laughed it off and said it hadn't been 30 minutes and she was probably confused. I almost lost it on them but I explained mom had her faculties still and if she said 30 minutes it must have been. Mom explained to us the place was notorious for ignoring the residents needs. When she first went there it was a great place, but after awhile it started going down in caring. We moved mom out of that facility and into one that treated their residents with love, dignity, and care. We will never, ever recommend this facility to anyone and urge others to find a better facility.
Theodora Tonkinson
Jul 2025
Excellent care, attentive staff, therapy sessions held daily, cleanliness is essential, meals are more than adequate plus of excellent quality. I have been quite impressed.
Meri Shanafelt
Jun 2025
Things did not go well from the start. I got my mom there in the early afternoon. Little information on how things worked was shared with us. The bathroom was dirty in her room. I asked them to mop, but they did the basics and there was still dirt around the sides. Twice she went a week without a bath. Mom complained constantly about the food. Some days she couldn't eat it. She would ring her buzzer and no one would come for an hour and one night she laid in wet diapers all night because no one would come. They told us they were fully staffed, but we find that hard to believe. I was doing her laundry so things wouldn't get mixed up and then clothes started disappearing. She now has a UTI and it's been days and I can't get a prescription for her. I've called every day. I've called the lab, I've called the doctor in charge, I've called the nurse. I can't get them to do anything. I've got my mom in a new place now and she's better, but we would never go back to this place. One saving grace was a nurse named Crystal who was very attentive and helpful and knowledgeable.
Jennifer Obrien
Oct 2024
Social worker is heartless. Only cares about getting people out so she can get people in
nicholas petroff
Extremely disappointed and concerned after my mother in law’s short stay at Liberty Village of Maryville (6955 State Route 162). Admitted March 14, 2026, for skilled nursing/rehab after spinal surgery/paralysis.
Within days: Untreated reported UTI symptoms (UA delayed multiple days), no wound dressing changes on surgical site despite nurses questioning it repeatedly, denied basic shower due to scheduling, hostile/dismissive staff response to my concerns (e.g., assistant DON said “didn’t understand why I was calling”). By March 19, she was incoherent/hallucinating with sepsis, large abscess (12x7 inches), pus in catheter, 100°F fever—sent to hospital. Readmitted March 20.
This rapid decline to life-threatening condition feels like gross neglect. Filed complaint with Illinois Dept of Public Health. Proceed with caution—check recent inspections and talk to multiple families.
J J
Rita is always so pleasant and you can tell she really enjoys what she does !!
Mike Boyles
So far i'm not impressed. They didn't have a lot of information when we got my mom in there. They are very slow to respond to call buttons. She got dehydrated from diahrrea, which the nurse yelled at my mom for having an accident. They're not monitoring what she eats or drinks. Then we found out they had her on a double dose of laxitives that were from the hospital. No one is reviewing what they're giving her or relaying her current state. They do ask you what's your preferred funeral home when checking in, is that normal?
Carolyn Slaughter
My dad was on the Bounce Back unit the staff were Amazing he’s a retired Veteran they’re approach was truly mind blowing up and walking all I can say thank you for the service Staff greeted you with smiles really make your love feel safe.
Cozy Walker
My family member was in this facility for rehab from a spinal cord injury for several months. My family members was dropped on two separate occasions by the same CNA.
Michael Rehg
I want to thank everyone at Liberty Village Nursing Home for the outstanding care they provided to my father. A special shout-out to the skilled rehab team — Amy, Becky, Julie, and others — for their dedication and hard work in helping him get back on his feet.
We’ve experienced other rehab facilities in the area, and none compare to the quality, professionalism, and compassion we found here. Liberty Village’s rehab team is the real deal.
Thank you all
Randall Poulos
We moved my wife's mom out of there after a visit where my wife went to the office to put money on mom's account and I went to mom's room to visit, when I got to her room, I found mom sitting in her wheel chair in tears because she had to use the bathroom desperately, she said she had been pressing the button for 30 minutes and nobody answered her. I went to the nurses/aide station to tell them and the two aides that were there were talking about where they were going for dinner that night. When I told them about mom they just laughed it off and said it hadn't been 30 minutes and she was probably confused. I almost lost it on them but I explained mom had her faculties still and if she said 30 minutes it must have been. Mom explained to us the place was notorious for ignoring the residents needs. When she first went there it was a great place, but after awhile it started going down in caring. We moved mom out of that facility and into one that treated their residents with love, dignity, and care. We will never, ever recommend this facility to anyone and urge others to find a better facility.
Theodora Tonkinson
Excellent care, attentive staff, therapy sessions held daily, cleanliness is essential, meals are more than adequate plus of excellent quality. I have been quite impressed.
Meri Shanafelt
Things did not go well from the start. I got my mom there in the early afternoon. Little information on how things worked was shared with us. The bathroom was dirty in her room. I asked them to mop, but they did the basics and there was still dirt around the sides. Twice she went a week without a bath. Mom complained constantly about the food. Some days she couldn't eat it. She would ring her buzzer and no one would come for an hour and one night she laid in wet diapers all night because no one would come. They told us they were fully staffed, but we find that hard to believe. I was doing her laundry so things wouldn't get mixed up and then clothes started disappearing. She now has a UTI and it's been days and I can't get a prescription for her. I've called every day. I've called the lab, I've called the doctor in charge, I've called the nurse. I can't get them to do anything. I've got my mom in a new place now and she's better, but we would never go back to this place. One saving grace was a nurse named Crystal who was very attentive and helpful and knowledgeable.
Jennifer Obrien
Social worker is heartless. Only cares about getting people out so she can get people in