Northwestern Medicine Vision Care Center Glenview

Mar 2026

I had an appointment at the ophthalmologist yesterday afternoon and stopped by the optical department on my way out to look at their glasses selection. I was considering purchasing frames there, but unfortunately the experience completely changed my mind.

When I walked in, the employee working in the optical area did not acknowledge me at all. He appeared to be watching TV on his phone and continued doing so even while I was standing there. When I asked if someone could adjust my glasses, he responded in a raised and dismissive tone, saying that if they broke it would be my responsibility. I told him that was fine and explained that my glasses felt crooked.

He...read full review

Jul 2024

A joke. Used to be outstanding when Dr Macsi was in charge. Now it take two months to get an appointment. Then I wasted 90 minutes waiting for the doctor, I left. AVOID AVOID AVOID

Nov 2023

Unacceptable treatment of existing patients. Very unfortunate. I drove 30 minutes to find out I "canceled my appointment" 5 minutes before start (how? Nobody knows!) and they told me they couldn't see me (even though I was on time) because somehow in those 5 minutes they filled it in with an emergency. I took a day off for this appointment, gross disrespect for patients and their time. If I could give it 0 starts I would. They told me that I must have canceled it through mychart by hitting a wrong button (like it's that easy and while driving?) it's sad. Goodbye Northwestern after 15 years.