Northwestern Medicine Vision Care Center Glenview

Nov 2023

Unacceptable treatment of existing patients. Very unfortunate. I drove 30 minutes to find out I "canceled my appointment" 5 minutes before start (how? Nobody knows!) and they told me they couldn't see me (even though I was on time) because somehow in those 5 minutes they filled it in with an emergency. I took a day off for this appointment, gross disrespect for patients and their time. If I could give it 0 starts I would. They told me that I must have canceled it through mychart by hitting a wrong button (like it's that easy and while driving?) it's sad. Goodbye Northwestern after 15 years.