PT Solutions of Elk Grove at Physicians Immediate Care

Jun 2024

DONT GO! Your website says you "take most major insurances" Myself, husband and son couldn't be seen and we have BCBS and Meridian??? So what insurance DO you take?? Lady at front desk was rude and unhelpful

May 2024

I was having an allergic reaction from something (I assume from food). It was obvious the Receptionist was overwhelmed. They did ask if I was having problems breathing.....breathing was fine. So, I sat and waited. After waiting a bit, I left to find another Immediate Care facility. It's unfortunate, from what it seemed to be, limited staff. Not the environment or welcome when in need.

Apr 2024

I will absolutely never return to this place. I walk in this morning and I have a cough common cold, the receptionist gets really snarky and rude and says you need to put on a mask ma'am! Sure, no problem but what is with the attitude when there are 3 other people sitting there waiting to be seen without a mask on? THEN, I give her my insurance and she says it's not found. I have excellent insurance and a PPO so what's the problem. She wouldn't even call the customer service number on the back on my ID card, god forbid she put in a little extra work, then and proceeds to tell me it will be selfpay? WHY? I work for one of the most successful corporations in Illinois rest assured my insurance is intact and top notch. I just left. Disgusted actually. Rude and incompetent staff.