PT Solutions of Elk Grove at Physicians Immediate Care - PERMANENTLY CLOSED

Nov 2021

PT Solutions is a great place for therapy. I had Grant was my physical therapist and he is so wonderful!! I have been a patient for a few years now and can’t complain with the service. Grant is very knowledgeable, encouraging, patient, and very upbeat! I like it that my visits are one on one sessions and they customize your abilities on what you can do! I always looked forward to going to therapy and happy leaving after my sessions! You will be amazed and they are phenomenal!!!

Aug 2021

I came in for a few different issues. High anxiety and stressed out for hours. I did have to wait a bit but the care was excellent. The tech or whoever took my vitals and who I saw initially- Sara was great. Dr Erin... not sure if that's her first name or last name but she was awesome. Great bedside manor and extremely kind. Everything that you'd want your doctor to be. Just wanted to give a shout-out to the health care workers. Thanks for making my experience pleasant. Highly recommend Dr. Erin

Jul 2021

7/2021 First time here Monday 7/26. 5 stars for the staff and facilities. Was tough for us because we had an appointment for a Covid test and they were running 90 minutes behind for some reason. Had to sit in our car until ready. Frustrating. But the staff was friendly and helpful. Spoke on the phone to Becky several times while we waited. She was pleasant and reassuring. That helped. Seth was great in onboarding us as new patients and taking vitals, etc. And then Dr. Nitin Soorya was very gracious in talking with us about the results and next steps. His "bedside" manner was great. And would love to have him again next time we are there. Only one reason we could not give them 5 stars was one staff member we spoke with on the phone during our online check in process. Not sure of her name. We did not like having to do everything on our phones in the car to check in. Drivers license pictures, insurance card pictures, etc. Wanted to go in and have them do that. But they refused. (our daughter had been at another location the same day and did not have the same issues we had today) Online when booking the appointment it says it is "optional" to do the check-in online. We chose not to. She called and said it was mandatory. Ok. So we checked in with our phones. Completed the check in process, got replies saying they were completed. If a required field was not filled in, it prevented you, as it should, from continuing. But we did it all and finished. Got a few texts and eventually a call from this woman (difficult to understand her accent) there who said we had to give a credit card too. I explained the form says it is optional, so we did not want to put it in. We have insurance, she looked it up and no copays, etc. Was 100% covered by insurance. She insisted it was their policy to have credit card information anyways. Though the policy, per the online check-in, was "optional". She said we were wrong and it would not have completed our forms online without it. Even though she had all our check-in information except that one thing. Does not make sense. She clearly did not know the form was saying optional and instead of apologizing, etc. she choose to simply keep saying, this is our policy and I must do this. We eventually complied and gave her our credit card. We did not get charged, as was expected, and insurance took care of it. However, our CC info is out there now, where we did not want it to be. If she was our only person of contact, we would have gotten our tests and never considered returning. Good thing we met Becky, Seth and Dr. Soorya. They saved the day for this group! So after all that, we do recommend this place. Just watch out for the other lady.