We had some standing water from a failed sump pump in our basement. We called and they were able to send someone out quickly to evaluate and get us a quote. Our insurance denied the claim and we ended up handling the clean up ourselves however Brendan still followed up with us to make sure we were doing ok and make sure we didn’t need anything. Outstanding customer service and would not hesitate to use them in the future.
March 2026
Thank you SO SO much to you and your team for an incredible, speedy response and fantastic work in getting our crisis under control and addressed. When a pipe broke over our collection and water ran for five hours, I thought we would be dealing with the aftermath for a long time. However, your swift and organized response meant we were able to get the carpet reinstalled and all furniture moved back into place just 8 days after the disaster - with minimal impact to operations. I hope to never have to deal with an issue like this one again, but if I do, I will not hesitate to reach out to you and your team. (I am posting on behalf of an organization for a commercial cleanup.)
February 2026
If you're looking for a professional and thoughtful company, I highly recommend Restoration 1 out of Cary. Terry came out recently and was absolutely outstanding. He took the time to walk me through everything he did, explained the process clearly, and provided honest, thorough recommendations. It was a great experience from start to finish, and I wouldn’t hesitate to refer them to others. Thank you again Terry!
We had some standing water from a failed sump pump in our basement. We called and they were able to send someone out quickly to evaluate and get us a quote. Our insurance denied the claim and we ended up handling the clean up ourselves however Brendan still followed up with us to make sure we were doing ok and make sure we didn’t need anything. Outstanding customer service and would not hesitate to use them in the future.
Thank you SO SO much to you and your team for an incredible, speedy response and fantastic work in getting our crisis under control and addressed. When a pipe broke over our collection and water ran for five hours, I thought we would be dealing with the aftermath for a long time. However, your swift and organized response meant we were able to get the carpet reinstalled and all furniture moved back into place just 8 days after the disaster - with minimal impact to operations. I hope to never have to deal with an issue like this one again, but if I do, I will not hesitate to reach out to you and your team. (I am posting on behalf of an organization for a commercial cleanup.)
If you're looking for a professional and thoughtful company, I highly recommend Restoration 1 out of Cary. Terry came out recently and was absolutely outstanding. He took the time to walk me through everything he did, explained the process clearly, and provided honest, thorough recommendations.
It was a great experience from start to finish, and I wouldn’t hesitate to refer them to others.
Thank you again Terry!