Ulta Beauty Headquarters

I order gifts for my twins to have in time for their birthday it was suppose to arrive on Sunday 2/23 enough time to have but the fed ex man took it to the wrong address I contacted Fed Ex they said give them 24-48 hours so I called them Ulta beauty they had me to take pictures of my outside of my house to prove it wasn’t delivered and I did that got up again calling back to see the status they telling me now I got wait on fed ex to track the package 3 more days moms you my kids birthday is 3/7 so it want be in time and all the supervisors can’t resolve anything for a customer that has spent over $300 with you for gifts I will not ever order anything else from them... read full review

Placed an order today in the app, used two gift cards on my order plus a coupon code. Small amount charged to my credit card and I immediately got the notification my credit card was charged. App glitched, apparently order never went through and items remained in my cart. I tried again but now it tells me my gift card balances are $0 so yall literally took all my money and there was no order placed. Chatted with a useless customer service rep who just kept saying “there’s no order so funds will be returned” without actually doing anything to resolve the issue. Never got any email confirmations, gift cards still at $0. Never ever purchasing from Ulta again.... read full review

I was told my refund check was mailed. Call back 1-28 if not received. Aris lied to me and said it was mailed and then said sorry he misspoke. I have spent hours trying to get my money. Lies and putting me off. Crooks. I am now going to contact the attorney general here in Utah. I see the reviews on pro trying to get refunds!!!!! All frustrated and angry and getting a refund is impossible. Would give -1000 stars if I could