Well, definitely learned our lesson the $$$ way. The ad read, “Pet odor & stain remover specialist” 5 rooms $149 “steamed & deodorized” and at $425 later the carpets were not “clean” at all! Not even close! And then when I called to get them to “help” fix the problem or refund some of the money for the failed attempt to do what the ad said, Andy would not even hear me out and was extremely rude and then Lynn followed the same attitude.
The machine they used must have been broken because “they gave their BEST” to this job and I have photos that show otherwise. I then took Dawn dish soap, warm water and a rag to the troubled areas and I was able to remove 90% of the stains that way. So I will be going to rent a carpet cleaner and do the carpets all over again myself. Completely disappointed in their work and the way they handled the situation. They were not even willing to listen, understand or fix anything. And if you are a pet stain specialist you WOULD be using a black light to help target troubled areas which they would not even do before they started the job. (We had one here to use) They said, “they don’t ever use one at all.” Which is probably why they are unaware of the failed cleaning attempts. There was ZERO change or cleanliness in our rug at all.
I am not sure how they run the “roto side” of their business but the way they handled this carpet job I would never hire them again. They didn’t do the job and there certainly was NOT anything above or beyond in their quality or customer service.
Completely disappointed!
Tammi M
Aug 2024
Highly recommend for air duct cleaning, and carpet and upholstery cleaning. I had Andy and Lynn out on 2 separate occasions and was impressed with their excellent work and fair prices. My furniture and carpets look brand new.
Tammi
Jul 2024
Highly recommend for air duct cleaning, and carpet and upholstery cleaning. I had Andy and Lynn out on 2 separate occasions and was impressed with their excellent work and fair prices. My furniture and carpets look brand new.
Cindy Vanderploeg
Mar 2022
Best carpet cleaning I have ever had.Service: General carpet cleaning
Lin Kraemer
Nov 2021
I cannot say enough nice things about Andy and Lynn. they did an amazing job on my carpets and stairs. They are professional, polite, personal, and did just an all-around great job! You can't go wrong with hiring them.
Martina DeGuire
Jul 2021
I needed my carpet cleaned and called at 6:30am and to my surprise Lynn answered the phone. They were able to come out the next day Saturday. Called me to see if they could come earlier and let me know when they were on their way. Always appreciated! They did a great job. My dog had some issues and put him the bedroom while they were cleaning the family room. After they left my dog had had an accident in the bedroom. I called them to see if they could maybe come back on Monday and they were so nice and said they could come come back after their next appt. They cleaned the bedroom and did an awesome job. They were both so friendly professional and personable and the carpets looked great. I highly recommend them. Thanks again!!Service: Carpet cleaning
Anousith Vongsouvanh
Jul 2021
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them.Thank you two so much! Definitely recommend!Service: Duct and vent cleaning
Anousith Vongsouvanh
Jul 2021
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them.
Thank you two so much! Definitely recommend!
Anousith Vongsouvanh
Jul 2021
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them.
hashmath khan
Dec 2020
This charming couple did such a great job at my house. We just bought a new house and they did our carpet plus vent cleaning in such a clean and professional manner. I am so glad I read the reviews and decided to go with them. The pricing and work was excellent, I already recommended to other family members who asked who I got the work done by. You won't be disappointed!
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Deanna
Well, definitely learned our lesson the $$$ way. The ad read, “Pet odor & stain remover specialist” 5 rooms $149 “steamed & deodorized” and at $425 later the carpets were not “clean” at all! Not even close! And then when I called to get them to “help” fix the problem or refund some of the money for the failed attempt to do what the ad said, Andy would not even hear me out and was extremely rude and then Lynn followed the same attitude.
The machine they used must have been broken because “they gave their BEST” to this job and I have photos that show otherwise. I then took Dawn dish soap, warm water and a rag to the troubled areas and I was able to remove 90% of the stains that way. So I will be going to rent a carpet cleaner and do the carpets all over again myself. Completely disappointed in their work and the way they handled the situation. They were not even willing to listen, understand or fix anything. And if you are a pet stain specialist you WOULD be using a black light to help target troubled areas which they would not even do before they started the job. (We had one here to use) They said, “they don’t ever use one at all.” Which is probably why they are unaware of the failed cleaning attempts. There was ZERO change or cleanliness in our rug at all.
I am not sure how they run the “roto side” of their business but the way they handled this carpet job I would never hire them again. They didn’t do the job and there certainly was NOT anything above or beyond in their quality or customer service.
Completely disappointed!
Tammi M
Highly recommend for air duct cleaning, and carpet and upholstery cleaning. I had Andy and Lynn out on 2 separate occasions and was impressed with their excellent work and fair prices. My furniture and carpets look brand new.
Tammi
Highly recommend for air duct cleaning, and carpet and upholstery cleaning. I had Andy and Lynn out on 2 separate occasions and was impressed with their excellent work and fair prices. My furniture and carpets look brand new.
Cindy Vanderploeg
Best carpet cleaning I have ever had.Service: General carpet cleaning
Lin Kraemer
I cannot say enough nice things about Andy and Lynn. they did an amazing job on my carpets and stairs. They are professional, polite, personal, and did just an all-around great job! You can't go wrong with hiring them.
Martina DeGuire
I needed my carpet cleaned and called at 6:30am and to my surprise Lynn answered the phone. They were able to come out the next day Saturday. Called me to see if they could come earlier and let me know when they were on their way. Always appreciated! They did a great job. My dog had some issues and put him the bedroom while they were cleaning the family room. After they left my dog had had an accident in the bedroom. I called them to see if they could maybe come back on Monday and they were so nice and said they could come come back after their next appt. They cleaned the bedroom and did an awesome job. They were both so friendly professional and personable and the carpets looked great. I highly recommend them. Thanks again!!Service: Carpet cleaning
Anousith Vongsouvanh
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them.Thank you two so much! Definitely recommend!Service: Duct and vent cleaning
Anousith Vongsouvanh
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them. Thank you two so much! Definitely recommend!
Anousith Vongsouvanh
Andy and Lynn were so awesome! Future needs I’m definitely reaching out to both of them again! So professional and knowledgeable even my shy son was warm around them.
hashmath khan
This charming couple did such a great job at my house. We just bought a new house and they did our carpet plus vent cleaning in such a clean and professional manner. I am so glad I read the reviews and decided to go with them. The pricing and work was excellent, I already recommended to other family members who asked who I got the work done by. You won't be disappointed!