Firestone Complete Auto Care

Nov 2023

We had a flat and ended up getting all new tires. We knew there were issues with the car and happily had them fix those issues. They did a great job and everyone was SO nice! They did a great job! They will be our go to for all car maintenance or repair. The only problem was Mercedes slow shipping of parts and there was nothing they could do. Everyone I talked to was so helpful and always took the time to explain what as going on. The prices were very reasonable.

Sep 2023

I called at 7:30 am Saturday of Labor day weekend in a bit of a panic. Our tow vehicle was groaning about it's front brakes. Jesus and his crew worked us in and saved our road trip vacation. We are so grateful we were back on the road by 2:00 pm with new brakes and a happy truck. Thank you!Service: Brakes

Aug 2023

Bad service.This was my first time at this Firestone.I scheduled an oil change appointment at 2 PM and arrived 20 minutes early. I said I would wait in the store for the car.I waited for 34 minutes, and they had not started work on the car. I asked the lady at the front desk why work hasn't started? She did some checking and found that she put my keys in the 'wrong' envelope because she thought the car was being dropped off. Okay, so mistakes happen, but it shouldn't have taken 34 minutes to figure this out. This is a red flag that there is something wrong with their process. Time is valuable, and it is expected that work will be started at the scheduled time. Also, it...read full review