My father in law has had visits, never heard back from anyone. He calls. No one answers. And this has been going on for awhile. And apparently this is normal because my wife works in health care and she says the same about how TERRIBLE Iowa Heart is with communication and customer service. And according to her, there is no other option. This is TERRIBLE. Please do better.
July 2024
Check in was smooth. Nurse got to me quickly. There was a delay between the nurse leaving and the doctor arriving, but it wasn't terrible.
Dr Sorentino is just spectacular. Would recommend her to anyone who needs treatment or consultation for arrhythmia.
May 2024
Do not use this location. They don’t seem to care much about their patients. It would be lovely if they would answer their phones or return voicemails from patients, pharmacy or even other MercyOne heart locations. Their administrative incompetence reflects their doctor’s level of professionalism.
My father in law has had visits, never heard back from anyone. He calls. No one answers. And this has been going on for awhile. And apparently this is normal because my wife works in health care and she says the same about how TERRIBLE Iowa Heart is with communication and customer service. And according to her, there is no other option. This is TERRIBLE. Please do better.
Check in was smooth. Nurse got to me quickly. There was a delay between the nurse leaving and the doctor arriving, but it wasn't terrible.
Dr Sorentino is just spectacular. Would recommend her to anyone who needs treatment or consultation for arrhythmia.
Do not use this location. They don’t seem to care much about their patients. It would be lovely if they would answer their phones or return voicemails from patients, pharmacy or even other MercyOne heart locations. Their administrative incompetence reflects their doctor’s level of professionalism.