Butler's Charcoal Ridge Doggy Daycare and Grooming

Butler's Charcoal Ridge Doggy Daycare and Grooming offers top-notch care and services for dogs in Albia and Oskaloosa, Iowa. The business provides a variety of services including grooming, boarding, training, doggy daycare, and a dog supply store. The staff is known for their passion for dogs, ensuring a safe and loving environment for every pet. Customers appreciate the friendly and helpful nature of the staff, with many sharing positive experiences about their pets' stays. One reviewer highlighted how the team made adjustments to accommodate their scheduling needs, allowing their dog to spend more time with friends. Another customer praised the great communication during a long boarding stay, receiving updates and pictures of their dogs, which gave them peace of mind. However, there are some concerns regarding the deposit policy. One reviewer expressed dissatisfaction with the lack of clarity about the 50% deposit for reservations, mentioning that it is saved as credit for future services rather than being refundable. This policy was not clearly communicated during the reservation process, leading to frustration. Overall, Butler's Charcoal Ridge is recognized for its dedicated staff and quality care but could improve communication regarding its policies.