Window Concepts, Ltd.

May 2023

We purchased replacement window sashes for our home. We requested a quote from Window Concepts - called the local office in Suwanee and was referred to a sales rep, Wayne Reed. He was helpful, ordered our windows and offered to take care of the installation, which we agreed to so that we would have no warranty issues later on. The windows came in about 6 weeks later as expected. The salesman scheduled to come out and begin the install...then everything went downhill from here. Five out of 15 windows were damaged. The salesman and his helper didn't bother to bring this to our attention. We didn't discover the issue until we inspected closer after he had finished and been...read full review

Apr 2023

We purchased replacement window sashes for our home. We requested a quote from Window Concepts - called the local office in Suwanee and was referred to a sales rep, Wayne Reed. He was helpful, ordered our windows and offered to take care of the installation, which we agreed to so that we would have no warranty issues later on. The windows came in about 6 weeks later as expected. The salesman scheduled to come out and begin the install...then everything went downhill from here. Five out of 15 windows were damaged. The salesman and his helper didn't bother to bring this to our attention. We didn't discover the issue until we inspected closer after he had finished and been...read full review

Mar 2021

My wife and I just had a horrible experience with Windows Concepts. We had windows and a door installed by them, using Jeld-Wen as the manufacturer of the windows and door. The windows were installed, but there was a mistake on two of the bedroom widows. The windows had a black frame instead of white , which was ordered with all the other windows. The representative admitted it was his mistake. We did have them switched out. But, we had no idea what lay ahead. The kitchen door was to be replaced with a new door ($2300.00) with a fruitwood stain to match the existing kitchen windows. When the door was delivered and installed, we all, including the contractors, realized...read full review