I came home and my house was 84 degrees. I called NGE the next morning, which was a Friday and they sent Joe out by 10:30. He called prior to arriving to get an idea of what was happening. Joe was a professional technician and not a salesman. He told me there was a possibility that it could not be fixed but would troubleshoot it first. He immediately got to work and found 2 leaks and was able to fix them. Checked the system and then refilled the freon. I am writing this in a cool 70 degree house, thanks to Joe and NGE. You will always have my recommendation.
August 2024
My AC stopped functioning properly after a year and the first tech that came out couldn’t figure out the issue to the point said he would call me back. The next two techs that came out were more focused on trying to get me to hire them to fix the issue without explaining what the issue was. My neighbor referred me to NGE and the following day Jason came out and after doing his diagnosis concluded the compressor was faulty. Jason and Jay reached out to Lennox and although the part was on back order they stayed on top of it and kept me updated. When the new compressor came in, Nick and Jason came out and replaced it. NGE staff are real professionals, and I appreciate... read full review
May 2024
Big surprise when I had no heat. We use NGE at work so it was natural to call them first. A tech came same day. Unfortunately an install crew had to be scheduled to do the repairs which added a few days. Repairs were done properly and the heating unit is working perfectly. Two enthusiastic thumbs up!
I came home and my house was 84 degrees. I called NGE the next morning, which was a Friday and they sent Joe out by 10:30. He called prior to arriving to get an idea of what was happening. Joe was a professional technician and not a salesman. He told me there was a possibility that it could not be fixed but would troubleshoot it first. He immediately got to work and found 2 leaks and was able to fix them. Checked the system and then refilled the freon. I am writing this in a cool 70 degree house, thanks to Joe and NGE. You will always have my recommendation.
My AC stopped functioning properly after a year and the first tech that came out couldn’t figure out the issue to the point said he would call me back. The next two techs that came out were more focused on trying to get me to hire them to fix the issue without explaining what the issue was. My neighbor referred me to NGE and the following day Jason came out and after doing his diagnosis concluded the compressor was faulty. Jason and Jay reached out to Lennox and although the part was on back order they stayed on top of it and kept me updated. When the new compressor came in, Nick and Jason came out and replaced it. NGE staff are real professionals, and I appreciate... read full review
Big surprise when I had no heat. We use NGE at work so it was natural to call them first. A tech came same day. Unfortunately an install crew had to be scheduled to do the repairs which added a few days. Repairs were done properly and the heating unit is working perfectly. Two enthusiastic thumbs up!