The young man (Jiovani) who did my MB-SLK also has done the other 2 Mercedes we have. He is quick and effiencient and very knowledgeable about MB's. We appreciate his honesty. It is for these reasons we come back.
October 2024
The gentlemen there always take the time to answer every question I have. Andrew, Cortez, and Jovani are exceptional in service. The young lady who works there, I met briefly, saw that the time was lengthening for oil change and line was long and offered the bathroom to my children. We really appreciate this.
January 2024
My customer service was great my actual mechanical service was lackluster. I requested my tires would by checked in air. Twice bc I was getting in the road. I was told he put air and checked you gotta drive for it to reset. Now I know that's not how it works but okay. I drive two states and the air pressure never increases. It instead deflated to 27 when it's suppose to be 36. I go to a tire shop have them check the air they inflate tires to 36, it registers immediately and stays at 36 until present. Moral of the story they never checked my air.
The young man (Jiovani) who did my MB-SLK also has done the other 2 Mercedes we have. He is quick and effiencient and very knowledgeable about MB's. We appreciate his honesty. It is for these reasons we come back.
The gentlemen there always take the time to answer every question I have. Andrew, Cortez, and Jovani are exceptional in service. The young lady who works there, I met briefly, saw that the time was lengthening for oil change and line was long and offered the bathroom to my children. We really appreciate this.
My customer service was great my actual mechanical service was lackluster. I requested my tires would by checked in air. Twice bc I was getting in the road. I was told he put air and checked you gotta drive for it to reset. Now I know that's not how it works but okay. I drive two states and the air pressure never increases. It instead deflated to 27 when it's suppose to be 36. I go to a tire shop have them check the air they inflate tires to 36, it registers immediately and stays at 36 until present. Moral of the story they never checked my air.