New Radiance Cosmetic Centers - Wellington

I love my services with Jeanine!! And having occasional Saturday hours is a huge bonus!!!

Jeanine is so professional and has the best, most honest recommendations! I was slightly apprehensive during my first visit due to an issue I had with an unaffiliated provider and Jeanine listened, advised && corrected!!!

9 plus years . Always great. Karen is literally the best. Great experiences with Jamie, amber and the rest of the team as well.
Don't lose karen I'll go crazy :) thank you all

Karen is the absolute best

Excellent professional

Excellent

Jamie is amazing! She listen to all my concerns & we discussed what would help me get to my personal goal. Everyone is super nice & helpful! It’s has over all been a wonderful experience.

Great experience. Jeanine the PA was very professional and responsive to my needs.
Thank you!

Karen is a master! I trust my skin to her completely. I’ve been thrilled w/every treatment I’ve had @ New Radiance & recommend it to all of my friends!

The facility and employees are above and beyond!!!! Karen is amazing at all she does!!! She has the expertise of a professional princess!!!👑 She just placed MINTPDO threads and I am more than over the moon!!!! I highly recommend!!!! You’ll be more than impressed and pleased!!!!😃

If you are considering getting treatment done here—please beware. About a month ago, I went to the Palm Beach Gardens New Radiance office for CO2 laser consultation for under eye and lip lines. Jessica Packwood, the injector, would not discuss the laser treatment, (despite this being the gold standard for what I wanted) instead she pushed (3) syringes of Restalyne dermal filler. I later realized that the Restalyne was a same day cash sale as opposed to future CO2 treatment that I may not follow up on. This was a typical bait and switch you would expect with a shady car salesman. During the tear trough (undereye) procedure, the very first injection she made punctured an artery. She immediately acknowledged it, and apologized, gave me gauze and asked me to put pressure on the massive amount of immediate swelling. She asked me to hold compression on the injury while she proceeded with injecting more filler. I was later informed that the compression was an attempt by her to minimize filler entering the punctured artery. Standard protocol for this mistake is to stop the filler injection immediately to minimize damage to the artery, optic nerve, and filler entering the blood stream, and use hyaluronidase to dissolve the Restalyne. However, this would have stopped the procedure and resulted in no cash sale for the day – so she continued with injecting. This was a breach Florida Dept of Health regulations, completely negligent, and resulted in a massive hematoma that has still not healed. I had a large amount of internal bleeding from the punctured artery that caused a hematoma (blackeye) from my eye well down to my lower cheek (see the photos). New Radiance’s response to the botched procedure was to offer bruise treatment. After the treatment Ms. Packwood acknowledged that I would need more treatment as the injury was so extensive. When I tried to schedule another bruise treatment, I was told the equipment was not working and would have to wait. At this point my injury was getting worse so I had to see a dermatologist who confirmed that that I had a hematoma from a punctured artery. When I confronted Ms. Packwood and the business manager, Zod Hayword, that continuing to inject filler after puncturing an artery was negligent, against protocol, and was a breach of duty of care, they denied any culpability and refused to even refund the cost of the Retalyne. I was house bound for 3 weeks as it was impossible to cover the damage. I lost work, couldn’t leas a normal life, and the emotional impact has been huge. Five weeks out, my face is still bruised and New Radiance refuses to even return my messages, let alone give me a refund. In short, the company baited me into a procedure that was ineffective, then somehow put a needle in an artery near my eye, didn’t follow proper procedure for such a mistake, and now won’t do anything to rectify the problem. The lack of accountability, transparency with pricing, and access to any medical care after the artery puncture is unacceptable. It is clear that New Radiances business model is sales over patient care to the point of negligence. Do not use this company for your cosmetic needs – you will regret it. I sure do.