Rooter-Man of Tampa Bay

Sep 2022

Extremely unsatisfying customer service from the person on the phone. The first call and service was dealt with no issues and i was specifically told i would have a 30 day warranty if the problem arrived.The same issue arrived so we gave them a second call. No one came, no one called.The third call, my brother called this time but he mentioned the warranty. He was told no warranty existed for this particular situation. The receptionist then said she would both check the invoice to verify the existence of the warranty and send a plumber to us regardless since we needed the situation handled no matter what.... NO ONE SHOWED OR CALLED.The fourth time and final time i called,...read full review

Apr 2022

Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up their phones. One person called back and shared they also did not have availability but we should not wait for their opening as it sounded serious. Luckily for me I recalled seeing a Rooterman of Tampa van a few weeks back in traffic and I decided to try a Hail Mary and reach out. Well Mary paid off this time and I am so happy!! They were able to get someone out to our place within 24 hours. There was not active water pouring and we had other bathrooms to use so this was great news to me. Devine was the guy who came out to our place and he was very kind and helped walk me through possible issues and provided cost estimates low and high. My favorite part is if we pay for the low cost and they go in and find it's a higher cost issue what was paid already rolls into new cost as payment. I probably didn't explain it right, but trust me, it's good. So he started with the quick troubleshooting and it did not lead to a fix, so up to the next tier and so on. But then success and I am happy to report the internet was no where close trying to say it would be 20k. This was under $500 and Devine even cleaned up afterwards which was such a blessing because plumbing work can get things dirty I'm sure you can imagine. Devine and Rooterman had us back to working order and clean in no time. This will be our new go to plumber company and it should be yours too!

Oct 2021

Water heater wasn't hotanymore, I called several companys and Rooter beat the prices by hundred of dollars. Fast and friendly the guy came out the today which is same day as me making the decisions. I am happy to take a hot shower tonight awesome!