Reviews for Rooter-Man Plumbing & Septic
Write a reviewHours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
accepts credit cards
do not hire this company !!! we are a plumbing & septic campany and they tried scamming us by upcharging on a septic tank size that we installed and lie about how many gallons they tookout when there is only 1090 gallons and they tried saying they pumped 2000 gallons...lol.. to bad we are in the same business and you got caught in a lie !!! i would highly recommend calling someone else !!!!
I recently had an unfortunate experience with RooterMan that left me thoroughly disappointed. The level of customer service provided was far below expectations, and it was disheartening to encounter such unprofessionalism. Upon contacting RooterMan to inquire about some urgent work that we needed on our Lift Station. I was put on hold multiple times because the person I was speaking with did not know any answers. Eventually I was transferred to the manager. I was very rude from the beginning. Which I ignored because we needed the work done. It was frustrating to feel like my questions were unwelcome, and I was bothering them, especially when I was seeking clarity about a service I was about to pay for and the cost was substancial! What was even more disconcerting was the owner's reaction when my husband pressed for more detailed information about the work that was to be carried out. Instead of providing reassurance or a clear explanation, the owner became defensive and evasive. This made me question the transparency and integrity of their operations. If the person on the phone gets upset or offended by questions, how will future issues be dealt with later. As a customer, I believe it's crucial to have a clear understanding of the services being provided, as well as confidence in the company's ability to carry out the work to a satisfactory standard. Unfortunately, my experience with RooterMan did not inspire this confidence. I would advise potential customers to exercise caution and perhaps seek alternative options before considering RooterMan for their plumbing needs. It's essential to feel valued and respected as a customer, and regrettably, this was not my experience with them.
Put it an after hours request and the tech was here within 30minutes. He addressed the issue and had the repairs done in a timely manner. Pricing was great for after hours weekend call. Thank you to the tech Mike and the team at Rooter-Man.