It use to 5 stars. Whoever is running the place while dr.stechchlte is away is beyond arrogant and unwilling to help n has the worst attitude I have ever dealt with. Never been so mistreated after being with a doctor for decades n bringing countless people to their business. But never again. I’m done with this place
Jun 2022
If you want your beloved pet to die and nobody to care about it, be sure to bring them to Forest Hill Animal Hospital on South Congress Avenue. I've brought my pets here for years, and even recommended them to others, although I have to say that one of my friends warned me about them after one of their visits. I wish I would have listened to them. You never know how good a place is until there's a problem, then the truth surfaces, which is exactly what happened to me. My cat had been hiding under the bed and didn't seem to be quite himself. I took him to the vet who explained, "he's perfectly healthy except he just needs to have his ears cleaned. They're clogged up with something that seems to have hardened. We did our best to clean them out but give him these eardrops to soften it and bring him back." Unfortunately, immediately after that visit, his health began to immediately deteriorate. When I took him for his follow up, they did blood work, which came back showing that he was healthy. They suggested I take him to a neurologist. (???!!) His health continued to deteriorate rapidly. I ended up taking him to an emergency clinic one Saturday, where they determined he had a bad inner ear infection and they put him on steroids and antibiotics. He wasn't showing signs of significant improvement. A friend suggested I see her vet, who was able to determine that his eardrum had been punctured, which caused the inner ear infection and other multiple issues. It was decided that he needed a CT Scan to determine exactly what damage was done to his inner ear and how it needed to be treated. The vet suggested I reach out to the vet who punctured his eardrum, which I did. No response was received from the 4 emails I sent marked "urgent." I mentioned the importance of this cat because I lost my son and only child last year and this cat had proven to be very therapeutic while grieving the loss of my son. (No condolences from them, not even once). I finally reached the office manager who laughed at me and said, "if you think we're going to file a claim with our insurance company and admit that we've done anything wrong, that's not going to happen," and he laughed again. He was aggressively manipulative and controlling with the conversation. It was highly unprofessional and very uncomfortable and intimidating, all to avoid discussing the truth. I set up a gofundme to try to raise the money for the CT Scan, but it was too late. My cat, Boobers, died this past Friday. He was one of the loves of my life and was only between 4 and 5 years old. I was shocked at the arrogance and the magnitude of inability to care. There was no reason for my cat to die, but because they chose not to do the right thing, he did. He can never be replaced. I would never recommend Forest Hill Animal Hospital, not even to my worst enemy. One of the worst experiences of my life. How I regret ever going there. Just hope you never have a problem because if you do, they will not accept responsibility nor will they feel they should be held accountable for any mistake they make. I found an excellent, caring vet, surrounded by a very caring team at the Healing Arts Veterinarian Center on Palm Beach Lakes Blvd. Just a little further drive, but oh so worth the DIFFERENCE! They actually care about your pet, and they care about you. Far superior to Forest Hill Animal Hospital. No comparison. Night and day difference. You won't have to live with regrets like I do.
Feb 2022
We've been going to Dr. S for probably 25 years now with all of our animals over the years. They have always been very kind, compassionate, accommodating and professional. I put 100% trust in them caring for my furry family members
It use to 5 stars. Whoever is running the place while dr.stechchlte is away is beyond arrogant and unwilling to help n has the worst attitude I have ever dealt with. Never been so mistreated after being with a doctor for decades n bringing countless people to their business. But never again. I’m done with this place
If you want your beloved pet to die and nobody to care about it, be sure to bring them to Forest Hill Animal Hospital on South Congress Avenue. I've brought my pets here for years, and even recommended them to others, although I have to say that one of my friends warned me about them after one of their visits. I wish I would have listened to them. You never know how good a place is until there's a problem, then the truth surfaces, which is exactly what happened to me. My cat had been hiding under the bed and didn't seem to be quite himself. I took him to the vet who explained, "he's perfectly healthy except he just needs to have his ears cleaned. They're clogged up with something that seems to have hardened. We did our best to clean them out but give him these eardrops to soften it and bring him back." Unfortunately, immediately after that visit, his health began to immediately deteriorate. When I took him for his follow up, they did blood work, which came back showing that he was healthy. They suggested I take him to a neurologist. (???!!) His health continued to deteriorate rapidly. I ended up taking him to an emergency clinic one Saturday, where they determined he had a bad inner ear infection and they put him on steroids and antibiotics. He wasn't showing signs of significant improvement. A friend suggested I see her vet, who was able to determine that his eardrum had been punctured, which caused the inner ear infection and other multiple issues. It was decided that he needed a CT Scan to determine exactly what damage was done to his inner ear and how it needed to be treated. The vet suggested I reach out to the vet who punctured his eardrum, which I did. No response was received from the 4 emails I sent marked "urgent." I mentioned the importance of this cat because I lost my son and only child last year and this cat had proven to be very therapeutic while grieving the loss of my son. (No condolences from them, not even once). I finally reached the office manager who laughed at me and said, "if you think we're going to file a claim with our insurance company and admit that we've done anything wrong, that's not going to happen," and he laughed again. He was aggressively manipulative and controlling with the conversation. It was highly unprofessional and very uncomfortable and intimidating, all to avoid discussing the truth. I set up a gofundme to try to raise the money for the CT Scan, but it was too late. My cat, Boobers, died this past Friday. He was one of the loves of my life and was only between 4 and 5 years old. I was shocked at the arrogance and the magnitude of inability to care. There was no reason for my cat to die, but because they chose not to do the right thing, he did. He can never be replaced. I would never recommend Forest Hill Animal Hospital, not even to my worst enemy. One of the worst experiences of my life. How I regret ever going there. Just hope you never have a problem because if you do, they will not accept responsibility nor will they feel they should be held accountable for any mistake they make. I found an excellent, caring vet, surrounded by a very caring team at the Healing Arts Veterinarian Center on Palm Beach Lakes Blvd. Just a little further drive, but oh so worth the DIFFERENCE! They actually care about your pet, and they care about you. Far superior to Forest Hill Animal Hospital. No comparison. Night and day difference. You won't have to live with regrets like I do.
We've been going to Dr. S for probably 25 years now with all of our animals over the years. They have always been very kind, compassionate, accommodating and professional. I put 100% trust in them caring for my furry family members