Nicklaus Children's Palm Beach Gardens Outpatient Center

Our Dr was excellent however desk/answering staff and billing were completely incompetent. Still fighting a bill from 2021 bc they couldn’t update new insurance information and billl the right company after repeated calls to the manager have gone unanswered.

Once again, this clinic comes through when it is needed! As a parent, knowing this tried and true, high quality urgent care is available for my child is invaluable. When your kid is really sick after hours or on the weekend, the last thing you want to have to think about is... where do I go? The answer is: here. I drive out of my way to get here, because it is completely worth it. Legacy Place is undergoing construction, so this might seem difficult to find, but do not despair, it is open. There is free, easy garage parking directly across from the clinic, a few steps away from the front door.The front door kind of looks like the back door because it faces that garage, but it actually makes a kind of private entrance that is not along the walkway where the other stores are. A nice security person opened the door to let us in. This clinic is for children only, so there is no exposure to sick adults. The waiting room is child friendly, as is the TV content, so my kid feels very comfortable. We recently were seen by an incredibly compassionate wonderful nurse who spoke directly to my son in a very child friendly way that he responded to so well. I felt so confident with her mannerisms and expertise. Followed up by a visit from a doctor who was also very real yet friendly. I love being in a child-centric space all over the building. After the visit was over, our nurse gave my son 2 coins to be able to use the toy machine before exiting. He loves the toy he receives and is currently asking when we can go back to the doctor! Thank you to the friendly staff at the front desk, our awesome nurse and doctor. A 24-hour CVS is nearby on Military, and it is easy to pickup late night prescriptions here.

Our Dr was excellent however desk/answering staff and billing were completely incompetent. Still fighting a bill from 2021 bc they couldn't update new insurance information and billl the right company after repeated calls to the manager have gone unanswered.

0 STARS. They incorrectly charged me for the birth of my daughter, saying that Dr. Anthony Orsini "assisted" in the birth and charged me almost $1k. I can say with 100% certainty that there were NO MALES present in the room during the birth or our 3 day stay. If he or anyone from his hospital was there I would assume an introduction was necessary. I have messaged them multiple times about THEIR mistake and they are zero help. All they say is he was there. Has a hospital NEVER made a mistake before? They will obviously not go by my word and unless Jupiter Medical Center has camera's I am not sure how else to prove this. I have reached out to them to help because Nicklaus doesn't care at all that they are in the wrong. It seems they can charge you for whatever they want whenever and they don't offer any discount or help. What a trash hospital.

I want to thank Doctor Abigail Ley and her Nicklaus team. I had concerns with my son, she was helpful and made sure I was at peace.

Absolutely love this place, the staff is always so nice. They are more reliable than my son’s actual doctors office. Amazing place

DO NOT let these people treat your children! The incompetence here starts at the reception desk and continues from the physicians assistants (you won't see a real doctor) to the imaging the all the way to the billing department. I took my son here for routine outpatient X-Ray imaging that was ordered by his doctor. First, the tech had to retake the X-Rays because she messed them up. That means my son was exposed to unnecessary radiation!!! If that wasn't bad enough, I found out the next day she didn't even take the correct images! Now, we need to expose him to more radiation and pay another expensive insurance co-pay to fix their mistake. But it gets worse -- although it's been less than 24 hours since our "visit," we've received FOUR phone calls from their receptionist Stephanie asking for our credit card number over the phone so she can process full payment. They haven't even put a claim through insurance yet! To the readers of this review, please heed this warning and protect your child from this incompetent care. If this place cannot get a simple order for an X-Ray right, why would you ever trust them with an urgent medical issue affecting your child. RUN! I know Nicklaus' social media team is going to post the same reply to this review that they leave on all their negative reviews. They'll say they "regret to read this," they'll say how important my feedback is and then tell me to call or email patient services. Hey Nicklaus PR team -- I've already done that. Why don't you guys take the time to actually read all the negative reviews about the problems here, realize you have some major training, billing & management issues at this location and ADDRESS THEM.

Excellent.Very fast and clean, also the doctor and nurses were very profesional

First let me say that the therapist that work there are nice and professional. However, management needs to make lots of improvements and changes. They need to be more proactive. My grandson supposed to have speech therapy. He has a total of 5 session’s in almost six months. Then the therapist resigned due to getting another job. Note all the children on her list have been hanging in the air since 4 weeks and continuing. I was told no one has been hired. This is sad as they knew the therapist had given a two weeks notice. It’s sad to say that the children are the ones being neglected and are not getting their needs met. I hope the hire some therapists soon and changes will take place.

The place is very clean. That is the only good thing. Visited the pediatric urgent care. The PA misdiagnosed my son’s condition and this was actually the second (and last) time this has happened by her. My poor son had to suffer longer than necessary. The PA is incompetent. Just wait to go to your pediatrician. The wait time can vary.