i've had to bring my two cats there A couple of times. The staff attended to the situations in a professional , courteous and fast manner. The medication was twice the cost I would Pay if I was ordering it online, but given it was an emergency situation, she was able to be treated that same day instead of me waiting for a necessary medication delivery in the mail. I think some of the reviewers forget to consider this is an emergency room. and just like human emergency care, it is generally more costly. That said, The cost wasn't horribly bad. I would take my cat there again in a heartbeat if necessary.
May 2022
I give 2 stars only because the medical end was adequate. However, they are price gougers with their meds. Bigtime. I brought my cat in because of sores. They prescribed prednisolone, 20 count. They charged me $30.00 when I could have bought it online for $3.27. Same amount, same strength! I wondered why they didn't offer me the prescription, but just assumed I would buy it there. When I got home and checked online I was livid. And realized why the written prescription was never offered. The next day I called them, and pretty much got the run around. First she tells me "We can't compete with the big box stores, we're a small business", then later... read full review
January 2021
I have been bringing my dogs to Dr. Bean for over a year. She's been great. I really appreciate her manner of direct communication and her proactive recommendations. Lily at Top Dog Grooming has also been really good also. My issue is with the office staff. Trying to get through on the phone is a frustrating experience. Tried 3 times today unsuccessfully. This system needs to be improved.
i've had to bring my two cats there A couple of times. The staff attended to the situations in a professional , courteous and fast manner. The medication was twice the cost I would Pay if I was ordering it online, but given it was an emergency situation, she was able to be treated that same day instead of me waiting for a necessary medication delivery in the mail. I think some of the reviewers forget to consider this is an emergency room. and just like human emergency care, it is generally more costly. That said, The cost wasn't horribly bad. I would take my cat there again in a heartbeat if necessary.
I give 2 stars only because the medical end was adequate. However, they are price gougers with their meds. Bigtime. I brought my cat in because of sores. They prescribed prednisolone, 20 count. They charged me $30.00 when I could have bought it online for $3.27. Same amount, same strength! I wondered why they didn't offer me the prescription, but just assumed I would buy it there. When I got home and checked online I was livid. And realized why the written prescription was never offered. The next day I called them, and pretty much got the run around. First she tells me "We can't compete with the big box stores, we're a small business", then later... read full review
I have been bringing my dogs to Dr. Bean for over a year. She's been great. I really appreciate her manner of direct communication and her proactive recommendations. Lily at Top Dog Grooming has also been really good also. My issue is with the office staff. Trying to get through on the phone is a frustrating experience. Tried 3 times today unsuccessfully. This system needs to be improved.