Hand and Stone Massage and Facial Spa

Hand and Stone Massage and Facial Spa offers high-quality massage and facial services at affordable prices, making relaxation accessible to a broader audience. The spa is open seven days a week with extended hours, ensuring that clients can easily fit their appointments into busy schedules. Many customers praise the staff for their friendly demeanor and professionalism. Reviews highlight the welcoming atmosphere and the cleanliness of the facility. Guests often feel comfortable and relaxed during their visits, with some specific therapists like Carlos and Mike receiving commendations for their effective techniques and attentive service. While most feedback about the massage services is overwhelmingly positive, with clients describing them as stellar and timely, opinions about the facial services have varied. Some long-term customers have noted a decline in the quality of facials over the past year, contrasting with their earlier experiences. However, issues with the online booking system and customer service at the front desk have caused frustration among clients. Many have reported confusion regarding membership credits and payment processes, often leading them to call for clarification. Some front desk staff members have been described as less than cheerful, which detracts from the overall spa experience. Clients have emphasized the need for better communication and clearer online resources regarding membership points, credits, and transaction histories. Despite these challenges, the spa remains a popular choice for those seeking effective massage therapy. Customers appreciate the skill of the therapists and the tranquil environment, making Hand and Stone a valuable destination for anyone looking to unwind and relieve stress. Management is encouraged to improve online services and front desk interactions to enhance the overall customer experience.