Walked in 12 minutes late to my appointment and there was no one in the front office. I called from the front office and no one answered. I waited and no one came around so I went looking for someone. I found the assistant manager Gabrielle and she said she canceled my appointment and charged my credit card. Since she said I was a no call no show. Well I called and I showed up. And they refused to complete my appointment. I still had over an hour left. To top it off she would not take the charge from my 8 membership credits. I have 8 credits (hours) because it is impossible to get an appointment with a massage therapist. I attached the bill she charged me. If you notice she charged me after 11 minutes from a 90 minute appointment. They should have at least waited the 90 minutes to charge me. See photo. I will cancel my 15 year membership and I caution anyone away from getting a membership at this place. You can’t just cancel. You have to go through the original store you signed up. Even then they make you cancel through an email they won’t even speak to you.
Update: I added another photo to share how this organization treats their customers.
Ginni Gancev
Aug 2024
The location and salon are great, and I've had good massages there, though the facials have been average. The staff is nice but they are put in a terrible position.
I would advise being very cautious about signing up for any Massage Envy memberships. They often only have one massage therapist available at each location, which means you have to wait several months for an appointment. For instance, if you try to book in August, you will not get an appointment until November. Unless you are lucky to be up there cancellation list and when someone cancels, it happens to work with your life's busy schedule.
The system is extremely frustrating: you can be on a waitlist but if one massage becomes available, you have to pay that month, hence not using your available credits.
I am forced to freeze my membership in August because there are no availability appointments until the second week in November. I just scheduled for November and December but cannot find availability for all of my 12 credits even trying to combine with facials and no massages 90 minute massages available. The lack of available staff makes scheduling difficult, forcing you to book services you don’t necessarily want, like facials, just to get an appointment. Extremely frustrating process when you are playing for a relaxing experience.
Buyer beware!
Kaira CM.
May 2024
Did a facial with Ivy today and she did a great job and was very nice. Definitely would recommend her!
D Colorado
Mar 2024
Very friendly staff. Every visit has been great and professional.Update this post Make that a 1 it'd be 0 if I could. Im over 1000$ dollars in the whole can't get a massage and they refuse to cancel my account go there at your own risk but prepare to lose money. It's a scam.
Lily
Mar 2024
DO NOT GO HERE!!! This location is TERRIBLE! I booked a massage in the morning and they placed me in a room closest to the construction next door...even though all the other rooms further away were available. I asked them to move me, but they said they already prepared the room - but why would you prepare a room next to the loud construction noises?! This happened to me twice and also to my husband!!! There's no concept of understanding a client's intention to get a massage is to be relaxed and not frightened by loud construction noises. To make it worse, they said they knew the construction noises were happening!!!
When I first made my Massage Envy membership with them, the front desk staff entered my credit card information 4 times and then proceeded to call me after I went home for my credit card information AGAIN because they failed to input into their system. I've updated my credit card at other Massage Envy locations without any hassle!!
I wanted to cancel and/or freeze my account because scheduling massages at this location is impossible!! The membership rules about using massage credits make absolutely no sense!! Make sure you check before cancelling/freezing the subscription because it might not let you use the credits. I go to other Massage Envy locations now because the customer service here is the absolute worst!!!
Lily Sin
Mar 2024
DO NOT GO HERE!!! This location is TERRIBLE! I booked a massage in the morning and they placed me in a room closest to the construction next door...even though all the other rooms further away were available. I asked them to move me, but they said they already prepared the room - but why would you prepare a room next to the loud construction noises?! This happened to me twice and also to my husband!!! There's no concept of understanding a client's intention to get a massage is to be relaxed and not frightened by loud construction noises. To make it worse, they said they knew the construction noises were happening!!!When I first made my Massage Envy membership with them, the front desk staff entered my credit card information 4 times and then proceeded to call me after I went home for my credit card information AGAIN because they failed to input into their system. I've updated my credit card at other Massage Envy locations without any hassle!!I wanted to cancel and/or freeze my account because scheduling massages at this location is impossible!! The membership rules about using massage credits make absolutely no sense!! Make sure you check before cancelling/freezing the subscription because it might not let you use the credits. I go to other Massage Envy locations now because the customer service here is the absolute worst!!!
Jenna Rae Clickner
Jan 2024
I had low expectations from previous experiencing and reading other reviews. I was pleasantly surprised. If you go to this location ask for Emily. She did a deep tissue and was amazing.
Amy Murphy
Jan 2024
Customer service was pleasant as I walked in, but was immediately followed by selling their membership plan. The technician was nice, but the massage was terrible.. Will search for a spa for future massage needs. It was a struggle to even get this appointment at the Jon Stiles office. disappointing experience because I was looking forward to the appointment and I invested $100 on nothing.
Jason V.
Oct 2023
I started a membership at this location many years ago (10+) and really enjoyed it. However in the past few years the management seems to not care anymore. I can only guess they are overselling their memberships and understaffing their locations making it impossible rot use my membership. I cannot get an appointment within the next two months and by that time they will have charged me twice giving me two more sessions I can't even use. . On top of this the therapists they have seem to not do deep tissue massage which would be my preferred level of massage. Overall this feels like they are just in business to take your money and not offer any services. I showed up today at 10am and the door was locked and no one was in the business I guess. What a horrible experience this has become. I would not waste my money here even if you can get an appointment.
Judy O.
Jul 2023
This clinic can't keep massage therapists, so there's that to consider when thinking about who to go to for a good massage. Today I was cancelled on for the THIRD time hours before my massage. These three appointments were on the books for months! Unacceptable.
Christine Lopez
Walked in 12 minutes late to my appointment and there was no one in the front office. I called from the front office and no one answered. I waited and no one came around so I went looking for someone. I found the assistant manager Gabrielle and she said she canceled my appointment and charged my credit card. Since she said I was a no call no show. Well I called and I showed up. And they refused to complete my appointment. I still had over an hour left. To top it off she would not take the charge from my 8 membership credits. I have 8 credits (hours) because it is impossible to get an appointment with a massage therapist. I attached the bill she charged me. If you notice she charged me after 11 minutes from a 90 minute appointment. They should have at least waited the 90 minutes to charge me. See photo.
I will cancel my 15 year membership and I caution anyone away from getting a membership at this place. You can’t just cancel. You have to go through the original store you signed up. Even then they make you cancel through an email they won’t even speak to you.
Update: I added another photo to share how this organization treats their customers.
Ginni Gancev
The location and salon are great, and I've had good massages there, though the facials have been average. The staff is nice but they are put in a terrible position.
I would advise being very cautious about signing up for any Massage Envy memberships. They often only have one massage therapist available at each location, which means you have to wait several months for an appointment. For instance, if you try to book in August, you will not get an appointment until November. Unless you are lucky to be up there cancellation list and when someone cancels, it happens to work with your life's busy schedule.
The system is extremely frustrating: you can be on a waitlist but if one massage becomes available, you have to pay that month, hence not using your available credits.
I am forced to freeze my membership in August because there are no availability appointments until the second week in November. I just scheduled for November and December but cannot find availability for all of my 12 credits even trying to combine with facials and no massages 90 minute massages available. The lack of available staff makes scheduling difficult, forcing you to book services you don’t necessarily want, like facials, just to get an appointment. Extremely frustrating process when you are playing for a relaxing experience.
Buyer beware!
Kaira CM.
Did a facial with Ivy today and she did a great job and was very nice. Definitely would recommend her!
D Colorado
Very friendly staff. Every visit has been great and professional.Update this post Make that a 1 it'd be 0 if I could. Im over 1000$ dollars in the whole can't get a massage and they refuse to cancel my account go there at your own risk but prepare to lose money. It's a scam.
Lily
DO NOT GO HERE!!! This location is TERRIBLE! I booked a massage in the morning and they placed me in a room closest to the construction next door...even though all the other rooms further away were available. I asked them to move me, but they said they already prepared the room - but why would you prepare a room next to the loud construction noises?! This happened to me twice and also to my husband!!! There's no concept of understanding a client's intention to get a massage is to be relaxed and not frightened by loud construction noises. To make it worse, they said they knew the construction noises were happening!!!
When I first made my Massage Envy membership with them, the front desk staff entered my credit card information 4 times and then proceeded to call me after I went home for my credit card information AGAIN because they failed to input into their system. I've updated my credit card at other Massage Envy locations without any hassle!!
I wanted to cancel and/or freeze my account because scheduling massages at this location is impossible!! The membership rules about using massage credits make absolutely no sense!! Make sure you check before cancelling/freezing the subscription because it might not let you use the credits. I go to other Massage Envy locations now because the customer service here is the absolute worst!!!
Lily Sin
DO NOT GO HERE!!! This location is TERRIBLE! I booked a massage in the morning and they placed me in a room closest to the construction next door...even though all the other rooms further away were available. I asked them to move me, but they said they already prepared the room - but why would you prepare a room next to the loud construction noises?! This happened to me twice and also to my husband!!! There's no concept of understanding a client's intention to get a massage is to be relaxed and not frightened by loud construction noises. To make it worse, they said they knew the construction noises were happening!!!When I first made my Massage Envy membership with them, the front desk staff entered my credit card information 4 times and then proceeded to call me after I went home for my credit card information AGAIN because they failed to input into their system. I've updated my credit card at other Massage Envy locations without any hassle!!I wanted to cancel and/or freeze my account because scheduling massages at this location is impossible!! The membership rules about using massage credits make absolutely no sense!! Make sure you check before cancelling/freezing the subscription because it might not let you use the credits. I go to other Massage Envy locations now because the customer service here is the absolute worst!!!
Jenna Rae Clickner
I had low expectations from previous experiencing and reading other reviews. I was pleasantly surprised. If you go to this location ask for Emily. She did a deep tissue and was amazing.
Amy Murphy
Customer service was pleasant as I walked in, but was immediately followed by selling their membership plan. The technician was nice, but the massage was terrible.. Will search for a spa for future massage needs. It was a struggle to even get this appointment at the Jon Stiles office. disappointing experience because I was looking forward to the appointment and I invested $100 on nothing.
Jason V.
I started a membership at this location many years ago (10+) and really enjoyed it. However in the past few years the management seems to not care anymore. I can only guess they are overselling their memberships and understaffing their locations making it impossible rot use my membership. I cannot get an appointment within the next two months and by that time they will have charged me twice giving me two more sessions I can't even use. . On top of this the therapists they have seem to not do deep tissue massage which would be my preferred level of massage. Overall this feels like they are just in business to take your money and not offer any services. I showed up today at 10am and the door was locked and no one was in the business I guess. What a horrible experience this has become. I would not waste my money here even if you can get an appointment.
Judy O.
This clinic can't keep massage therapists, so there's that to consider when thinking about who to go to for a good massage. Today I was cancelled on for the THIRD time hours before my massage. These three appointments were on the books for months! Unacceptable.