Rock is the reason I am purchasing my new furnace and air cleaner. He is so informative and personable. I have no doubt I am making the right decision based on the interaction with him and his knowledge of all the products. It was a very positive experience.
April 2024
I never write reviews, for some reason, but my experience with Poudre Valley Air was so amazing, I had to say it. I was apprehensive by the prospect of replacing my furnace- and in February no less, but because of Steve who diagnosed the problem, and Andy who educated me on my options, and Steve, Damien, and Andrew who did the install, it really was a very easy experience. They were all so warm, patient, and knowledgeable and they took the time to help me through the process. I had a new furnace up and running within 2 days of my first call and it ended up being less than expensive than the other companies I consulted. It really was a wonderful customer service experience,... read full review
April 2024
PVA has been very responsive, but you need to get a good tech. I've had two good ones and 3 bad ones. Age is no judge. Troubleshooting takes training, a broad mindset, and a structured approach. Dominik is a good one, he has all 3.
Rock is the reason I am purchasing my new furnace and air cleaner. He is so informative and personable. I have no doubt I am making the right decision based on the interaction with him and his knowledge of all the products. It was a very positive experience.
I never write reviews, for some reason, but my experience with Poudre Valley Air was so amazing, I had to say it. I was apprehensive by the prospect of replacing my furnace- and in February no less, but because of Steve who diagnosed the problem, and Andy who educated me on my options, and Steve, Damien, and Andrew who did the install, it really was a very easy experience. They were all so warm, patient, and knowledgeable and they took the time to help me through the process. I had a new furnace up and running within 2 days of my first call and it ended up being less than expensive than the other companies I consulted. It really was a wonderful customer service experience,... read full review
PVA has been very responsive, but you need to get a good tech. I've had two good ones and 3 bad ones. Age is no judge. Troubleshooting takes training, a broad mindset, and a structured approach. Dominik is a good one, he has all 3.