The VHA Office of Community Care at the Health Administration Center has received mixed reviews from veterans. Many have expressed appreciation for the helpfulness and responsiveness of staff, noting successful experiences in scheduling appointments and managing referrals. Some specific staff members, like Ms. Stacey Hedrick and Chet Fortune, have been highlighted for their assistance. Veterans report quick response times, often within 24 to 48 hours. However, there are mentions of occasional difficulties and frustrations, particularly with billing issues. Despite some challenges, many veterans feel supported by the friendly and sympathetic staff, who take the time to listen and assist, contributing to a generally positive experience with the office.
I am sorry so many veterans have/are experiencing difficulties and frustration with CCC. I'm 100%, live 70+ miles from closest VA, so I rely heavily on CCC. I've had over 20 appts over the past several years. Fortunately, I have always had great success with CCC. I usually secure message them instead of phoning them (patience isn't one of my virtues) and they have always responded within 48hrs, sometimes even 24hrs, and helped me push auths through, get providers to submit SARs, schedule appts, etc.
Ms. Stacey Hedrick in CCC is extremely helpful! Also Chet Fortune in Travel! On occasion I do get a provider bill, but I email bill to CCC and they always handle it.
I...read full review
I have been calling for over a week while on hold for almost 2 hours. When I finally reach someone, they say that they can't hear me. I have used different phones to make sure it isn't a problem on my end, but the same thing. This is a major problem! Veterans are not receiving care because of this, and no one fixes the issue.
I call community care yesterday to check on a referral. The lady that answered was very rude, she spoke over me every time I tried to talk, she cut me off before I could explain anything. Then when I asked to speak to someone who could help me instead of disrespect me she hung up.
I called back today and waited for on hold for 37 mins. The lady answered my call asked for my name and last 4. I gave it to her. She said she couldn't hear then hung up on me. I guess customer service isn't a priority. I'm to the point where I would rather pay out of pocket then use the va