How in the world does this place stay in business? I purchased a Living Social voucher for a facial or acupuncture session. After multiple phone calls and emails with no response, I contacted Living Social. They offered to reach out to the business on my behalf. Lo and behold, I got a response right away! Kelly said she had been emailing me back all along. Weird. I check my junk filters almost daily. There was never an email. Anyway, I ended up scheduling an acupuncture session for the Saturday before my wedding. Kelly suggested it would be a good way to "stay in balance" during the craziness of last minute wedding planning. I agreed and was looking forward... read full review
June 2013
I am so disappointed with this business. I bought a voucher for a facial through a discounted "deal," and never even heard back from the spa. I called the number on the voucher (the spa's main number) literally three times in three different days. They never called me back. It seems like a total scam to offer a discounted facial that is paid for up front, but then never call your potential new client back to schedule. What jerks. Now the voucher is expired, and I can guarantee I'll never go to the Phoenix . Some phoenix! This spa is DEAD.
March 2013
I originally got a prenatal massage from Krista through a "deal" coupon. I was so happy with the massage that I emailed her to make another appointment a few weeks later. She ended up booking an appointment for me and not telling me. When she sent me a text message saying she was running late for the appointment (I didn't know we had) I called her back and she apologized for the mixup and we rebooked for the next day. I showed up to my appointment early and waited outside the locked door for 45 minutes in the snow. I tried texting and calling her and got no response. After waiting outside past our appointment time, I eventually gave up and walked two blocks... read full review
How in the world does this place stay in business? I purchased a Living Social voucher for a facial or acupuncture session. After multiple phone calls and emails with no response, I contacted Living Social. They offered to reach out to the business on my behalf. Lo and behold, I got a response right away! Kelly said she had been emailing me back all along. Weird. I check my junk filters almost daily. There was never an email. Anyway, I ended up scheduling an acupuncture session for the Saturday before my wedding. Kelly suggested it would be a good way to "stay in balance" during the craziness of last minute wedding planning. I agreed and was looking forward... read full review
I am so disappointed with this business. I bought a voucher for a facial through a discounted "deal," and never even heard back from the spa. I called the number on the voucher (the spa's main number) literally three times in three different days. They never called me back. It seems like a total scam to offer a discounted facial that is paid for up front, but then never call your potential new client back to schedule. What jerks. Now the voucher is expired, and I can guarantee I'll never go to the Phoenix . Some phoenix! This spa is DEAD.
I originally got a prenatal massage from Krista through a "deal" coupon. I was so happy with the massage that I emailed her to make another appointment a few weeks later. She ended up booking an appointment for me and not telling me. When she sent me a text message saying she was running late for the appointment (I didn't know we had) I called her back and she apologized for the mixup and we rebooked for the next day. I showed up to my appointment early and waited outside the locked door for 45 minutes in the snow. I tried texting and calling her and got no response. After waiting outside past our appointment time, I eventually gave up and walked two blocks... read full review