About Hand and Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa offers high-quality massage and facial services at affordable prices, making them accessible to everyone. The spa is open seven days a week with extended hours to accommodate busy schedules. Clients appreciate the skilled massage therapists who effectively work on tight muscles, improving posture. Recent reviews highlight the exceptional customer service and communication from the staff, with Savannah at the front desk being particularly helpful. Therapists like Charles are noted for tailoring massages to individual needs, while estheticians such as Jacquelynn provide thoughtful and soothing facial treatments. Clients leave feeling relaxed, with clean and glowing skin, and appreciate the detailed skincare advice given during their sessions. The spa also offers a monthly subscription with a bag of free samples. There have been positive changes in the management team, who listen to customer concerns with compassion and kindness. This dedication to customer satisfaction has impressed many clients, making their experiences more enjoyable. Additionally, clients continue to praise the outstanding work of therapists like Ken and Ethan, whose different styles keep customers returning regularly. Recent reviews mention the Jume special — 75 minutes for $70 (+tip) — as an excellent experience. The place is described as clean, comfortable, and quiet, with clients feeling their lower back feels amazing afterward. The staff is very kind and accommodating, able to fit in groups of friends even with short notice, and everyone leaves happy. The hot stones and oil treatments are especially appreciated, with many recommending the spa and promising to return for more relaxing visits.
Got the Jume special - 75 minutes for $70 (+tip). Excellent experience. The place is clean, comfortable, and quiet. My lower back feels amazing and I'll definitely be coming back
Hands down the best experience I’ve had to date! I went in today for a massage and facial. Phenomenal customer service, communication, and hospitality from start to finish. Savannah greeted me the front desk and was helpful and patient with me for check-in and out. The massage with Charles was tailored to my needs and targeted problem areas perfectly. He was knowledgeable and professional—with wise words to boot! Followed by a facial with Jacquelynn that was thoughtful and soothing. Jacquelynn answered all my skincare questions and ended the session with great recommendations for at home products. I’ve been to other Hand & Stone locations in the area but I’ve...read full review
I recently had a minor issue with scheduling from this Hand & Stone location but I have to say, they turned it into a truly positive experience. When I reached out about the problem, their management team responded immediately with such kindness and understanding. They didn’t just fix the issue—they went above and beyond to ensure I was completely satisfied.
The management team was incredibly compassionate and took the time to really listen to my concerns. It’s rare to find a business that genuinely cares about its customers, and Kim proved they do in every way.
Mistakes happen, but how a company handles them makes all the difference. I’m so impressed...read full review