The service advisors have not been responding to emails or voicemails, which is consistent with what many other recent reviews have reported under the new management. After waiting nearly a month for a callback, I finally visited the dealership in person.
General Manager DANNY completely turned the experience around. He took the time to listen to my concerns, made sure they were addressed, and even kindly included a complimentary car wash. If you’re dealing with poor communication from the service department, I highly recommend asking for Danny. He provides the level of customer service that the rest of the dealership should strive for.
James Langan
Jun 2026
The dealership was excellent, first-class experience
Nelly Padilla
Jun 2026
It’s always an easy process bringing my car to Santa Monica BMW. Cesar Pleitez always goes above and beyond to make sure my car is taken care of and I always have a loaner car while my car is being serviced. I’ve been bringing my car for over 10 years and It’s always a great experience working with him.
Noah Stomberg
Jun 2026
Whatever you do, don’t take your car to be serviced here. Worst experience of my life and first negative review I have ever left.
Zero communication, illogical rules, bad pricing. If you need to take your car to dealer, just go to the BH location.
arezu ja
Jun 2026
Service department staff are amazing and always very helpful
TJ Ramini
May 2026
Nice people but it's OUTRAGEOUSLY expensive.
Everyone was pleasant and they washed the car, which was very nice but it's criminally expensive. I had a few recall items corrected on my car and was told I also needed a brake fluid replacement. I was quoted $350 before tax. Absoultely outrageous. I got it done at another trusted garage down the road in Santa Monica for Just over $94.16. I would never service my car at BMW Santa Monica unless it was free and I ALWAYS recommend the other garage to everyone I know. If you want to know what it is, check out my review of it!
Tushar More
May 2026
This was genuinely the worst dealership service experience I’ve had in 14 years.
I brought my M2 Competition in for a simple oil and filter change — basic maintenance that any competent shop should be able to handle.
When I arrived to pick up the car, I waited about 15 minutes for my advisor to return to his desk. Once he did, I then spent another 10–15 minutes watching him slowly fill out my service info on his computer. After all of that, I was told they “didn’t have the filter in stock,” so they only performed the oil change.
What do you MEAN? I’ve never heard of a shop doing an oil change without replacing the filter. I would’ve rather pushed the service for later and gone elsewhere. Eventually, he clarified that it was actually the cabin air filter they didn’t have, which doesn't matter because that’s a 10-minute DIY job.
Then came the bill. The total was more than double the estimate I was given that morning. When I questioned it, I was told “the computer coded the service incorrectly.” Another 5–10 minutes passed while they fixed it.
While wrapping things up, the advisor casually mentioned, “Oh, the tech said you have a nail in one of your tires. We don’t patch tires, so you’d need to replace it.”
Okay… which tire?
He didn’t know.
Seriously? Your technician supposedly found a nail in a tire but didn’t write down which one? The M2 has a factory staggered setup — the front and rear tires are different sizes. How am I supposed to know which tire to replace?
After nearly an hour total of waiting, they finally brought the car around. The advisor then mentioned that they did have the cabin air filter in stock and replaced it. Great. I asked one more time if someone could quickly identify which tire supposedly had the nail. The advisor said, “Sure, I can have a tech check for you,” then immediately handed me the keys and said, “Have a good day.”
So I left.
I’ve now spent another 15 minutes in my garage inspecting every tire myself and can’t find a nail anywhere. Tire pressures are perfect, and the car drives completely fine.
This was one of the most disorganized and incompetent dealer service experiences I’ve ever had. Avoid this place.
redrocketale
Apr 2026
Chris Meyers is service advisor who knows how to advise. Brought in my 1m for an oil change, Chris showed me a list of services that were due, I pointed out I drive fewer than 1,000 miles a year. Chris suggested I do the oil change and brake fluid and do the other services next visit. Satisfied customer.
LW M.
Apr 2026
Great experience with the service center. Easy process from scheduling an appointment to finish. Courtesy ride included, video assessment sent by technician and thorough communication from service advisor. Chris Meyers, my service advisor, has assisted me twice now and exceeded my expectations. Chris helped me saved significantly in repair costs with qualifying programs - I didn’t know BMW offered. I was pleasantly surprised and now I actually will look forward to whenever I need to go to the service center. Thank you!
Hamazasp Baghdasaryan
Apr 2026
Worst experience I had with this dealership. My car was there for three months because of their stupid behavior.,,, They even came to my house and stole As a thief loaner car from my yard,,, without any notice,, And that was a business car,, And they hurt my business my personal stuff and whatever leaving me without any car any transportation and I paid three months of lease without driving once that car,,, Cause they service people are maybe not understanding English or something else,, As far as I remember, I had with that girl four times conversation and she all the time told me the price of the thing that I have to fix and pay for it
Anyway, I wish the owner of this company will see and we’ll try to contact me
As far only my lawyer kept me not calling police on them for stealing my bags, my wallet and my clothes from the loaner car, which means the car is mine till they give my car back
A S
The service advisors have not been responding to emails or voicemails, which is consistent with what many other recent reviews have reported under the new management. After waiting nearly a month for a callback, I finally visited the dealership in person.
General Manager DANNY completely turned the experience around. He took the time to listen to my concerns, made sure they were addressed, and even kindly included a complimentary car wash. If you’re dealing with poor communication from the service department, I highly recommend asking for Danny. He provides the level of customer service that the rest of the dealership should strive for.
James Langan
The dealership was excellent, first-class experience
Nelly Padilla
It’s always an easy process bringing my car to Santa Monica BMW. Cesar Pleitez always goes above and beyond to make sure my car is taken care of and I always have a loaner car while my car is being serviced. I’ve been bringing my car for over 10 years and It’s always a great experience working with him.
Noah Stomberg
Whatever you do, don’t take your car to be serviced here. Worst experience of my life and first negative review I have ever left.
Zero communication, illogical rules, bad pricing. If you need to take your car to dealer, just go to the BH location.
arezu ja
Service department staff are amazing and always very helpful
TJ Ramini
Nice people but it's OUTRAGEOUSLY expensive.
Everyone was pleasant and they washed the car, which was very nice but it's criminally expensive. I had a few recall items corrected on my car and was told I also needed a brake fluid replacement. I was quoted $350 before tax. Absoultely outrageous. I got it done at another trusted garage down the road in Santa Monica for Just over $94.16.
I would never service my car at BMW Santa Monica unless it was free and I ALWAYS recommend the other garage to everyone I know. If you want to know what it is, check out my review of it!
Tushar More
This was genuinely the worst dealership service experience I’ve had in 14 years.
I brought my M2 Competition in for a simple oil and filter change — basic maintenance that any competent shop should be able to handle.
When I arrived to pick up the car, I waited about 15 minutes for my advisor to return to his desk. Once he did, I then spent another 10–15 minutes watching him slowly fill out my service info on his computer. After all of that, I was told they “didn’t have the filter in stock,” so they only performed the oil change.
What do you MEAN? I’ve never heard of a shop doing an oil change without replacing the filter. I would’ve rather pushed the service for later and gone elsewhere. Eventually, he clarified that it was actually the cabin air filter they didn’t have, which doesn't matter because that’s a 10-minute DIY job.
Then came the bill. The total was more than double the estimate I was given that morning. When I questioned it, I was told “the computer coded the service incorrectly.” Another 5–10 minutes passed while they fixed it.
While wrapping things up, the advisor casually mentioned, “Oh, the tech said you have a nail in one of your tires. We don’t patch tires, so you’d need to replace it.”
Okay… which tire?
He didn’t know.
Seriously? Your technician supposedly found a nail in a tire but didn’t write down which one? The M2 has a factory staggered setup — the front and rear tires are different sizes. How am I supposed to know which tire to replace?
After nearly an hour total of waiting, they finally brought the car around. The advisor then mentioned that they did have the cabin air filter in stock and replaced it. Great. I asked one more time if someone could quickly identify which tire supposedly had the nail. The advisor said, “Sure, I can have a tech check for you,” then immediately handed me the keys and said, “Have a good day.”
So I left.
I’ve now spent another 15 minutes in my garage inspecting every tire myself and can’t find a nail anywhere. Tire pressures are perfect, and the car drives completely fine.
This was one of the most disorganized and incompetent dealer service experiences I’ve ever had. Avoid this place.
redrocketale
Chris Meyers is service advisor who knows how to advise. Brought in my 1m for an oil change, Chris showed me a list of services that were due, I pointed out I drive fewer than 1,000 miles a year. Chris suggested I do the oil change and brake fluid and do the other services next visit. Satisfied customer.
LW M.
Great experience with the service center. Easy process from scheduling an appointment to finish. Courtesy ride included, video assessment sent by technician and thorough communication from service advisor. Chris Meyers, my service advisor, has assisted me twice now and exceeded my expectations. Chris helped me saved significantly in repair costs with qualifying programs - I didn’t know BMW offered. I was pleasantly surprised and now I actually will look forward to whenever I need to go to the service center. Thank you!
Hamazasp Baghdasaryan
Worst experience I had with this dealership. My car was there for three months because of their stupid behavior.,,, They even came to my house and stole As a thief loaner car from my yard,,, without any notice,, And that was a business car,, And they hurt my business my personal stuff and whatever leaving me without any car any transportation and I paid three months of lease without driving once that car,,,
Cause they service people are maybe not understanding English or something else,, As far as I remember, I had with that girl four times conversation and she all the time told me the price of the thing that I have to fix and pay for it
Anyway, I wish the owner of this company will see and we’ll try to contact me
As far only my lawyer kept me not calling police on them for stealing my bags, my wallet and my clothes from the loaner car, which means the car is mine till they give my car back