My mother woke up to find 4 rooms of our house flooded with water. Alex immediately arrived on the scene to assess the situation. She determined it was due to a bad water filter on the refrigerator. She immediately began the cleanup and got our furniture to safety. She was there to answer all our questions and even helped us file our claim with the insurance company. Her crew packed and unpacked all our items. Everything was place back in its proper place. Alex is great. We highly recommend her.
All I can say is phenomenal! Alex and her team showed up the same day that a burst toilet supply line flooded my home. The line only ran for approx 45 minutes but damaged 85% of the house. She had her team on site within a few hours of my call. Luckily I have USAA homeowners so I have not seen a bill yet so I cannot comment on the cost at this point. They removed the damaged carpet and flooring and had many fans and 2 dehumidifiers running to dry out the home. They cut out drywall that was wet and bored holes along the wall to test for moisture. They were clean and efficient. Her team lead, Patty was also great. I would not hesitate to call them again if I needed them. Thank you Alex!
Matt D
Jun 2023
Used these guys and they did an awesome job. I had a leak caused by the solar panel installers blind drilling into my roof. They sent people out, but time and time again were unable to fix the leak. Alex and her crew came out and fixed it in just one visit, and guess what, no leak. Cleaned up all the bad insulation in the attic and repaired the ceiling. Thanks for such an awesome job. I couldn't recommend them enough. If you have any water damage or repairs needed, I would definitely give Alex and her team a call.Services: Roofing
Nathan Hua
May 2023
Wonderful experience.Service: Mold cleaning
Pamela Jackson
Mar 2023
Alex Pal and her team are most professional. We have worked with her on other projects. She makes a thorough assessment of the damage and how she can best serve the customer. She treats us like we are her family! There were other contractors working on the repair and she made sure they covered all contract bases. She is quick to offer help outside scope of duties.Alex went out of her way to ensure our complete satisfaction!Service: Water damage-related cleanup & repair
Kaylee cardey
Mar 2023
I had the best experience with Servpro of North San Bernardino City. They were so quick to respond and really valued my time.Service: Water damage-related mold removal
Brittney B
Mar 2023
The SERVPRO team was very professional and knowledgeable! Alex did my initial assessment and she was very quick and thorough. They worked with my busy schedule and made sure to be flexible when I was available, such amazing service! Sandra was exceptionally nice throughout the restoration process, answered all of my millions of questions, and was very efficient with her team. I definitely recommend this company!Service: Water damage-related cleanup & repair
PJ Clarke
Mar 2023
The crew was just excellent in all of their work and keeping us informed on each stage of their process.Services: Mold inspection
Maxine Alvarado
Mar 2023
Alex and her team helped clean up my property after the recent floods.Service: Water damage-related cleanup & repair
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
James M.
My mother woke up to find 4 rooms of our house flooded with water. Alex immediately arrived on the scene to assess the situation. She determined it was due to a bad water filter on the refrigerator. She immediately began the cleanup and got our furniture to safety. She was there to answer all our questions and even helped us file our claim with the insurance company. Her crew packed and unpacked all our items. Everything was place back in its proper place. Alex is great. We highly recommend her.
Ray DZ
horrible incomplete job, disgusting unprofessional workers.
Jim K.
All I can say is phenomenal! Alex and her team showed up the same day that a burst toilet supply line flooded my home. The line only ran for approx 45 minutes but damaged 85% of the house. She had her team on site within a few hours of my call. Luckily I have USAA homeowners so I have not seen a bill yet so I cannot comment on the cost at this point. They removed the damaged carpet and flooring and had many fans and 2 dehumidifiers running to dry out the home. They cut out drywall that was wet and bored holes along the wall to test for moisture. They were clean and efficient. Her team lead, Patty was also great. I would not hesitate to call them again if I needed them. Thank you Alex!
Matt D
Used these guys and they did an awesome job. I had a leak caused by the solar panel installers blind drilling into my roof. They sent people out, but time and time again were unable to fix the leak. Alex and her crew came out and fixed it in just one visit, and guess what, no leak. Cleaned up all the bad insulation in the attic and repaired the ceiling. Thanks for such an awesome job. I couldn't recommend them enough. If you have any water damage or repairs needed, I would definitely give Alex and her team a call.Services: Roofing
Nathan Hua
Wonderful experience.Service: Mold cleaning
Pamela Jackson
Alex Pal and her team are most professional. We have worked with her on other projects. She makes a thorough assessment of the damage and how she can best serve the customer. She treats us like we are her family! There were other contractors working on the repair and she made sure they covered all contract bases. She is quick to offer help outside scope of duties.Alex went out of her way to ensure our complete satisfaction!Service: Water damage-related cleanup & repair
Kaylee cardey
I had the best experience with Servpro of North San Bernardino City. They were so quick to respond and really valued my time.Service: Water damage-related mold removal
Brittney B
The SERVPRO team was very professional and knowledgeable! Alex did my initial assessment and she was very quick and thorough. They worked with my busy schedule and made sure to be flexible when I was available, such amazing service! Sandra was exceptionally nice throughout the restoration process, answered all of my millions of questions, and was very efficient with her team. I definitely recommend this company!Service: Water damage-related cleanup & repair
PJ Clarke
The crew was just excellent in all of their work and keeping us informed on each stage of their process.Services: Mold inspection
Maxine Alvarado
Alex and her team helped clean up my property after the recent floods.Service: Water damage-related cleanup & repair