There have been several instances that I have reached out to have the work that your company did incorrectly fixed. Chris came out one time and said materials needed to be ordered. Daniel came out and began some of the repairs but since neither have returned emails, calls or texts. I did reach out to the flooring manufacturer about the materials having that floating feeling and they stated that the floor does not need the blue material under the floor. They thought that that might be creating air pockets. Either way, the floor needs to be repaired. The following still needs to be completed. 1. Smooth out the concrete under the LVP flooring 2. Reinstall the LVP flooring 3. Repair cracked baseboard 4. The step down corner railing needs to be removed and replaced 5. The bead railing under the kitchen cabinets is not secured to the cabinets 6. The electrical outlet in the living room needs to be installed as it was covered with flooring. 7. Paint under the bathroom vanity 8. Paint the wall in my bathroom that was cut through the shower wall 9. Sink drains are silver (temporary by Daniel) need to be replaced with black. 10. The baseboards do not meet the flooring in several areas 11. The bedroom door handle does not function after the reinstall. I would love for the work that I paid for to be corrected and all necessary repairs to be completed.
J M.
Jan 2018
I hired TRS to clean and treat my home's tile floor and grout. Chris showed up on time with a crew of 2 that tackled the upstairs and downstairs at the same time. The tile is large, textured, highlights dirt and is hard to clean. I learned that the original owner never properly sealed the grout but that Chris and crew could take care of that. They fully cleaned, treated, repaired and sealed the grout - making it look brand new! The work was completed according to his time and cost estimate and my floors sparkled. I would have been happy to pay more than I was charged based on the quality of the work and the customer service alone. A year later, my tile and grout has stayed looking clean and like new longer than ever before. I ~highly~ recommend TRS!
Crystal M.
Oct 2017
Chris completed another professional job for us once again. This one took a little longer with a few minor hiccups but the job was completed and looks really nice. He had to lay a laminate floor himself with the help of Daniel who is also professional and a very hard worker. They had to work an entire weekend to get the job done right. Chris did large baseboards throughout as well as Crown moulding, both turned out fabulous. Chris also completed a beautiful entire kitchen remodel which included taking out a wall and opening up a doorway. He extended an island and put in all new appliances, cabinets and counters, all look beautiful. Chris is a friend, and is one we can always trust to do what is right and make things right even if it requires going the extra mile, which he did on the flooring job. You wont find that quality in many contractors often these days.
Olga B.
May 2017
I'm very happy with the tile project that spanned our entire downstairs. Chris and Daniel were always on time, extremely helpful and finished several days earlier then expected. One of the best remodel experiences ever. The cost was lower then two other estimates I got.
Rachel B.
Nov 2016
Chris came over and gave me a quote. He warned me he wouldn't be able to start the project for 1-2 months and I agreed to his timeline. His reviews on Yelp sounded good and I wasn't in a rush. I was given a two week window so I followed up with him a few days before and he confirmed "100% it'll be sometime this week. Let me get back to you once I figure out the schedule." It's been a month since that text and I still haven't heard from him after numerous calls, texts and emails. Chris, if you aren't interested in completing a project, please let us know in a professional manner. You're wasting my time! And just a tip, no one likes a flake-- professionally or personally. Looking at your other reviews, it's something you seriously need to work on.
Vito G.
Jul 2016
Chris and Daniel went above and beyond to make us happy! I hired them to remove approximately 700 sq ft of Mexican Saltillo pavers and install porcelain tile that looks like wood planks. The project came out great. Give them a call for a quote.
C. F.
Jun 2016
I, too, must report that TRS did not respond to my phone calls. And I was bringing repeat business. His work the first time was very good! So sorry if there was a personal issue going on, but a text saying you were unavailable for a time would have sufficed and kept your good company name. Now I have to find someone else.
Linda G.
Jan 2016
I'd like to give a review but alas cannot. I left a message to have someone come out to give us a quote to tile our kitchen floor. No call back, so I left another message a few days later. Chris called back, and we made an appointment. On the morning of the appointment Chris left a message stating that he had to cancel but to call him back as he could come out the next morning. I left 2 messages and Chris never called back? This has happened with other tile contractors as well and I just don't get it. A lack of courtesy. 1-2-16 Got a call back and Chris is coming out for an estimate
Tom T.
Dec 2015
Called twice and left a message for someone to come out for an estimate. Never got a call back.
Nancy B.
May 2015
Chris, Paul and team did an amazing job on our downstairs floor in Anaheim Hills. They installed "wood" tile throughout our downstairs and it looks amazing. They also installed new baseboards, crown molding, a new bathroom vanity and entry way light. They went above and beyond making things comfortable for our family while the install was taking place and was ALWAYS available to talk/text when we needed them. We could not be happier!
Heather R.
There have been several instances that I have reached out to have the work that your company did incorrectly fixed. Chris came out one time and said materials needed to be ordered. Daniel came out and began some of the repairs but since neither have returned emails, calls or texts. I did reach out to the flooring manufacturer about the materials having that floating feeling and they stated that the floor does not need the blue material under the floor. They thought that that might be creating air pockets. Either way, the floor needs to be repaired. The following still needs to be completed. 1. Smooth out the concrete under the LVP flooring 2. Reinstall the LVP flooring 3. Repair cracked baseboard 4. The step down corner railing needs to be removed and replaced 5. The bead railing under the kitchen cabinets is not secured to the cabinets 6. The electrical outlet in the living room needs to be installed as it was covered with flooring. 7. Paint under the bathroom vanity 8. Paint the wall in my bathroom that was cut through the shower wall 9. Sink drains are silver (temporary by Daniel) need to be replaced with black. 10. The baseboards do not meet the flooring in several areas 11. The bedroom door handle does not function after the reinstall. I would love for the work that I paid for to be corrected and all necessary repairs to be completed.
J M.
I hired TRS to clean and treat my home's tile floor and grout. Chris showed up on time with a crew of 2 that tackled the upstairs and downstairs at the same time. The tile is large, textured, highlights dirt and is hard to clean. I learned that the original owner never properly sealed the grout but that Chris and crew could take care of that. They fully cleaned, treated, repaired and sealed the grout - making it look brand new! The work was completed according to his time and cost estimate and my floors sparkled. I would have been happy to pay more than I was charged based on the quality of the work and the customer service alone. A year later, my tile and grout has stayed looking clean and like new longer than ever before. I ~highly~ recommend TRS!
Crystal M.
Chris completed another professional job for us once again. This one took a little longer with a few minor hiccups but the job was completed and looks really nice. He had to lay a laminate floor himself with the help of Daniel who is also professional and a very hard worker. They had to work an entire weekend to get the job done right. Chris did large baseboards throughout as well as Crown moulding, both turned out fabulous. Chris also completed a beautiful entire kitchen remodel which included taking out a wall and opening up a doorway. He extended an island and put in all new appliances, cabinets and counters, all look beautiful. Chris is a friend, and is one we can always trust to do what is right and make things right even if it requires going the extra mile, which he did on the flooring job. You wont find that quality in many contractors often these days.
Olga B.
I'm very happy with the tile project that spanned our entire downstairs. Chris and Daniel were always on time, extremely helpful and finished several days earlier then expected. One of the best remodel experiences ever. The cost was lower then two other estimates I got.
Rachel B.
Chris came over and gave me a quote. He warned me he wouldn't be able to start the project for 1-2 months and I agreed to his timeline. His reviews on Yelp sounded good and I wasn't in a rush. I was given a two week window so I followed up with him a few days before and he confirmed "100% it'll be sometime this week. Let me get back to you once I figure out the schedule." It's been a month since that text and I still haven't heard from him after numerous calls, texts and emails. Chris, if you aren't interested in completing a project, please let us know in a professional manner. You're wasting my time! And just a tip, no one likes a flake-- professionally or personally. Looking at your other reviews, it's something you seriously need to work on.
Vito G.
Chris and Daniel went above and beyond to make us happy! I hired them to remove approximately 700 sq ft of Mexican Saltillo pavers and install porcelain tile that looks like wood planks. The project came out great. Give them a call for a quote.
C. F.
I, too, must report that TRS did not respond to my phone calls. And I was bringing repeat business. His work the first time was very good! So sorry if there was a personal issue going on, but a text saying you were unavailable for a time would have sufficed and kept your good company name. Now I have to find someone else.
Linda G.
I'd like to give a review but alas cannot. I left a message to have someone come out to give us a quote to tile our kitchen floor. No call back, so I left another message a few days later. Chris called back, and we made an appointment. On the morning of the appointment Chris left a message stating that he had to cancel but to call him back as he could come out the next morning. I left 2 messages and Chris never called back? This has happened with other tile contractors as well and I just don't get it. A lack of courtesy. 1-2-16 Got a call back and Chris is coming out for an estimate
Tom T.
Called twice and left a message for someone to come out for an estimate. Never got a call back.
Nancy B.
Chris, Paul and team did an amazing job on our downstairs floor in Anaheim Hills. They installed "wood" tile throughout our downstairs and it looks amazing. They also installed new baseboards, crown molding, a new bathroom vanity and entry way light. They went above and beyond making things comfortable for our family while the install was taking place and was ALWAYS available to talk/text when we needed them. We could not be happier!