This review is for the ER lobby. Kathy, the RN that checks you in, is the best. I have been to quit a few ER lobby and Kathy is the best at her job. Such a caring person, I noticed she goes above and beyond with helping every single person that came in contact with her. I hope Desert Regional knows exactly how great she is.
August 2024
I regularly visit this location on behalf of my father and though some choice staff are good at what they do and deserve the praise they get for their work, this hospital as a whole is poorly managed. Whoever is in charge of hiring, do away with whatever fungus of a human you have answering the (760) 323-6511 line. Excuse my crudeness, she is far worse. Impatient and horribly rude, not the tone you want to set for people who are going through hardship and looking for ease of access to medical care. Transferred me incorrectly while I was in the middle of speaking with her, and proceeded to change her tone sharply when I called back to explain the issue. I was nothing but... read full review
July 2024
DERI works in the OR and is a wonderful example of helpfulness. I see him acting as a liaison between the lobby and OR areas. He takes patients and visitors to their destinations. But I have seen him do more. I have seen him educate the newer security guards about how the arrival process should be handled so that the patients and families are handled with professionalism and care. He helped me when I started here over one year ago and STILL finds the time to help me if I need assistance. I don't have to ask, he just knows when to help. Thank you DERI for being the best example of consistency and helpfulness! : )
This review is for the ER lobby. Kathy, the RN that checks you in, is the best. I have been to quit a few ER lobby and Kathy is the best at her job. Such a caring person, I noticed she goes above and beyond with helping every single person that came in contact with her. I hope Desert Regional knows exactly how great she is.
I regularly visit this location on behalf of my father and though some choice staff are good at what they do and deserve the praise they get for their work, this hospital as a whole is poorly managed. Whoever is in charge of hiring, do away with whatever fungus of a human you have answering the (760) 323-6511 line. Excuse my crudeness, she is far worse. Impatient and horribly rude, not the tone you want to set for people who are going through hardship and looking for ease of access to medical care. Transferred me incorrectly while I was in the middle of speaking with her, and proceeded to change her tone sharply when I called back to explain the issue. I was nothing but... read full review
DERI works in the OR and is a wonderful example of helpfulness. I see him acting as a liaison between the lobby and OR areas. He takes patients and visitors to their destinations. But I have seen him do more. I have seen him educate the newer security guards about how the arrival process should be handled so that the patients and families are handled with professionalism and care. He helped me when I started here over one year ago and STILL finds the time to help me if I need assistance. I don't have to ask, he just knows when to help. Thank you DERI for being the best example of consistency and helpfulness! : )