Sutter East Bay Medical Foundation: Orinda

The first impression when we walked in was that the place doesn't look clean, especially the chairs in the waiting area. My husband needed to be seen for abdominal pain. He checked in at 3:40pm, the estimated wait time was an hour and a half and they work until 5pm. Right at 4:45 we were told that they won't see him, because they probably are not equipped and told us to go to Emergency room. They never asked him how much does it hurt or see him and decided they were not equipped. Waited there for more than an hour and got kicked out, because they are closing in 15 minutes is what it felt like.

Whose idea was it to mash together urgent care + radiology + ob/gyn? When I arrived there was a pre-teen continually vomiting violently into a bucket in the same waiting area as a bunch of pregnant ladies and people getting cancer screenings. I could see it being in the same building---fine--but this should *not* be the same waiting area! And there were only 2 admins for those 3 offices, so check in was as slow as molasses. It was 15 minutes in line before you can even talk to a person behind the desk. This represents the worst of what medicine is becoming.

The admin and support staff often verges on amazing incompetence. This location is being grossly mismanaged. You can't talk to anyone who actually has any information; they just leave vague useless voicemails and use a phone system that keeps your phone from ringing so you can't tell when they're calling you so that you can actually talk to them. You spend more time talking to their new stupid phonebot system than anyone who does anything other than take messages for other people you're trying to talk to. You can't trust the information you're given by support staff. One doctor assistant actually lied to me about my blood pressure telling... read full review