Sutter East Bay Medical Foundation: Orinda

UPDATE: 11.03.2022 Sutter Health Disability Services handled my complaint (based on the medical component of my exemptions from mask wearing), and to their credit, saw the issue through to resolution. I received a formal apology from Sutter Health, and a commitment to updating training for staff across the region on mask exemptions, to ensure that the discrimination and harassment I experienced at my prior visit does not happen again. My medical procedure was rescheduled for today, and went smoothly. I appreciate that Sutter handled the complaint with the seriousness it deserves, not only for my sake, but to ensure that others who do not wear face coverings will be able... read full review

The woman who checked me in was fine. The nurse who placed me was good. The doctor was fine. Many people were coming for the lab. It wasn't open. They were saying they can't get enough help.

What a great experience! I have been sick as a dog and needed to go to urgent care to get some relief from my symptoms. Everybody at the facility in Orinda was amazing, competent, caring, and thorough. I am highly impressed! Sauna, who was the person at the front desk was super helpful and clearly explained the process for me to see someone. I came in with a very bad cough and cold and because these could be signs of Covid, she explained that I needed to be seen outdoors by the staff. All I had to do is drive around to the back parking lot where they had set up tents for the staff to see the patients.. Stephanie was the intake nurse and she was great. And probably the... read full review