I have never been talked down to by a medical office like I have by this office. Please go anywhere else if you are disabled and need real treatment. I tried to get silver ring splints here and was refused help until halfway through my appointment with the hand therapist Lisa I started to sob at how much pain I was in and how all of her advice was not helpful for someone like myself with EDS. She then immediately brought out the sizing kit and started the process to get me sized. My experience with the hand therapy has been nothing but invalidating and extremely unhelpful. She didn’t even know how to use the ring sizers and I had to size them myself which is honestly pretty inaccurate and doesn’t seem ethical. I have been begging the office for months to try to place the order for the splints meanwhile I am dislocating my fingers every single day. I finally got a call back today from the receptionist who has hung up on me nearly every time I call to cancel or schedule an appointment and seems bothered by any interaction with a client. I was told yet again by Shelly that she refuses to learn how to fax the form to my insurance and refuses to help me. She screamed this at me over the phone for the first time and hung up on me in the middle of me speaking. The only reason I ever went to this awful place was because the silver ring splint website verified on their website that they placed an order for splints this same year. I would rather continue to delay this process of getting mobility aids by starting at a new clinic than have to be belittled and treated so poorly like I have here. Save yourself the many months of being treated awful in hopes of receiving good care and try any other hand therapist in the area :(
Thomas J.
Mar 2024
I like the work done, I'm getting better with time. But when I need pain medicine I can't seem to get that unless I speak to the doctor. Because for some reason assistants don't think that black people have pain too. Dawn wong black people have pain after surgery !!!! Every body black is not a drug addict !!!!!
Victoria A.
Jan 2024
Lester Ma runs 30-60 minutes late consistently, due to his hospital duties. Be prepared to allocate lots of extra time. That said, he is thorough and thoughtful.
Elephanko A.
Dec 2023
I had physical therapy sessions last year. Everyone here is so pleasant and so, very supportive ! Especially, Mai is amazing!!!!
Mae B.
Sep 2023
Updating this review to one star, considering the owner commented here that they would reach out and never did.
June S.
Jun 2023
IBoth my husband and I have used the two hand therapists. They have been a big help in alleviating pain and promoting healing and strength. They are able to succeed because they listen to the patient and adapt the program to fit the individual.
Sabrina S.
Nov 2022
Bunches of incompetent rude and unprofessional staff work here. They are truly awful. Appointment scheduled a month ago and day before the appointment someone named Jil called to reschedule and said Dr. Pitcher will be at surgery during my scheduled appointment. Unbelievable! How can you not know what your doctor's schedule will be like? When asked she was very rude! Also I found that they randomly charge me extra dollars to my copays. My insurance copay is $15 for PT, but they charge me either $30 (double my copay) or $20. When I called their billing department, nobody could validate why the extra charge. If you see them, make sure to not upload your debit or credit card as they will automatically charge you extra dollars. Verify your bills before you pay. I plan to report them.
Cynthia V.
Feb 2022
Very displeased with this facility. Sent in fax paperwork and verified it was sent but yet they said they didn't receive it.My Doctor's office called them for 3 days to get a specific code and they NEVER returned their call.Very unprofessional and won't be promoting this place.If you want to feel welcome....this place is not for you!
jon l.
Oct 2021
Absolute the best medical group I've had the experience assisting me.Dr Pitcher is awesome (Have the screws & titanium rod to prove it!)Many thanks to all.
Samantha
I have never been talked down to by a medical office like I have by this office. Please go anywhere else if you are disabled and need real treatment. I tried to get silver ring splints here and was refused help until halfway through my appointment with the hand therapist Lisa I started to sob at how much pain I was in and how all of her advice was not helpful for someone like myself with EDS. She then immediately brought out the sizing kit and started the process to get me sized. My experience with the hand therapy has been nothing but invalidating and extremely unhelpful. She didn’t even know how to use the ring sizers and I had to size them myself which is honestly pretty inaccurate and doesn’t seem ethical. I have been begging the office for months to try to place the order for the splints meanwhile I am dislocating my fingers every single day. I finally got a call back today from the receptionist who has hung up on me nearly every time I call to cancel or schedule an appointment and seems bothered by any interaction with a client. I was told yet again by Shelly that she refuses to learn how to fax the form to my insurance and refuses to help me. She screamed this at me over the phone for the first time and hung up on me in the middle of me speaking. The only reason I ever went to this awful place was because the silver ring splint website verified on their website that they placed an order for splints this same year. I would rather continue to delay this process of getting mobility aids by starting at a new clinic than have to be belittled and treated so poorly like I have here. Save yourself the many months of being treated awful in hopes of receiving good care and try any other hand therapist in the area :(
Thomas J.
I like the work done, I'm getting better with time. But when I need pain medicine I can't seem to get that unless I speak to the doctor. Because for some reason assistants don't think that black people have pain too. Dawn wong black people have pain after surgery !!!! Every body black is not a drug addict !!!!!
Victoria A.
Lester Ma runs 30-60 minutes late consistently, due to his hospital duties. Be prepared to allocate lots of extra time. That said, he is thorough and thoughtful.
Elephanko A.
I had physical therapy sessions last year. Everyone here is so pleasant and so, very supportive ! Especially, Mai is amazing!!!!
Mae B.
Updating this review to one star, considering the owner commented here that they would reach out and never did.
June S.
IBoth my husband and I have used the two hand therapists. They have been a big help in alleviating pain and promoting healing and strength. They are able to succeed because they listen to the patient and adapt the program to fit the individual.
Sabrina S.
Bunches of incompetent rude and unprofessional staff work here. They are truly awful. Appointment scheduled a month ago and day before the appointment someone named Jil called to reschedule and said Dr. Pitcher will be at surgery during my scheduled appointment. Unbelievable! How can you not know what your doctor's schedule will be like? When asked she was very rude! Also I found that they randomly charge me extra dollars to my copays. My insurance copay is $15 for PT, but they charge me either $30 (double my copay) or $20. When I called their billing department, nobody could validate why the extra charge. If you see them, make sure to not upload your debit or credit card as they will automatically charge you extra dollars. Verify your bills before you pay. I plan to report them.
Cynthia V.
Very displeased with this facility. Sent in fax paperwork and verified it was sent but yet they said they didn't receive it.My Doctor's office called them for 3 days to get a specific code and they NEVER returned their call.Very unprofessional and won't be promoting this place.If you want to feel welcome....this place is not for you!
jon l.
Absolute the best medical group I've had the experience assisting me.Dr Pitcher is awesome (Have the screws & titanium rod to prove it!)Many thanks to all.