Banfield Pet Hospital

Jun 2023

Sadly we feel fleeced. We switched from our vet in Palo Alto because we felt overcharged and Banfield said their costs for a simple blood test were lower. Once we brought our cat in, they started the selling technique. Because my husband brought our cat in, they convinced him to buy a year plan for $1000.00. They failed to write down that our cat needs thyroid medicine (which was on her chart from he other vet). I just called them to ask if they could put a prescription into Costco and they said the medication was not in her files?!? Really, that's what we originally brought our cat in for is a thyroid check. The staff answering the phone, Garrett, seemed put out and...read full review

Dec 2022

Total scam. Appointments are weeks out even if your pet is having a medical emergency. (example - my dog was urinated blood and the soonest they could see her was three weeks later...uhhhh, no). When you do get care from a vet, you are rushed in and out and nickel and dime'd. There are better places to take your pet staffed by people and organizations that actually care about the well being of your beloved pet. Disgusted.

Nov 2022

Staff is usually helpful and friendly. Veterinarian seems kind of rushed but seems to care about the patients. Scheduling can be a bit of a pain and expect to wait when checking in or picking up.