I have had nothing but positive experiences here with staff. I came in with my sister a few weeks ago and the gentleman up front assisted us with a day pass for her. He was informative, patient and overall super helpful. My sister loved it and will be signing up soon. Even the janitor was helpful when I asked a question. This gym is spacious and is always clean. There's plenty of machines to use even on busy days! This is probably the best gym I've been to in the IE.
February 2024
Love the place even though it has its rough patches of machines being broken, weights missing, sauna and pool area being down, etc. Every area stays pretty busy so I understand why machines break down and all, basic wear and tear. Customer service is great for the most part, Maria at reception has great energy starting at 5am, she’s always greeting customers. Debbie from maintence always running around keeping the machines and restrooms clean. Joe the trainer is always greeting people, friendly guy. Geo always smiling and providing great customer service. Trevor I believe is his name not so much, not gonna lie. Overall happy with the gym!
August 2023
Good employees to help with questions and good attitude. Also has a good amount of equipment, only during peak hours you may have to wait a bit (in my experience here peak hrs usually 3pm-6pm). Another great thing is it has a child play room for gym parents or siblings. Haven't had any problems so far with my membership or employee.
I have had nothing but positive experiences here with staff. I came in with my sister a few weeks ago and the gentleman up front assisted us with a day pass for her. He was informative, patient and overall super helpful. My sister loved it and will be signing up soon. Even the janitor was helpful when I asked a question. This gym is spacious and is always clean. There's plenty of machines to use even on busy days! This is probably the best gym I've been to in the IE.
Love the place even though it has its rough patches of machines being broken, weights missing, sauna and pool area being down, etc. Every area stays pretty busy so I understand why machines break down and all, basic wear and tear. Customer service is great for the most part, Maria at reception has great energy starting at 5am, she’s always greeting customers. Debbie from maintence always running around keeping the machines and restrooms clean. Joe the trainer is always greeting people, friendly guy. Geo always smiling and providing great customer service. Trevor I believe is his name not so much, not gonna lie. Overall happy with the gym!
Good employees to help with questions and good attitude. Also has a good amount of equipment, only during peak hours you may have to wait a bit (in my experience here peak hrs usually 3pm-6pm). Another great thing is it has a child play room for gym parents or siblings. Haven't had any problems so far with my membership or employee.