Middletown Animal Hospital: Brandi Parsons RVT

Having been a client for 10+ years with multiple animals, dogs and cats, when our golden retriever was bit by a rattlesnake and was in a life-threatening emergency situation, the personnel left my wife on hold for several minutes and then refused service. This seems to be the case of late after being denied a few other times for other urgent matters, but I am baffled that there isn't a system in place for life threatening emergencies (even if there is a full schedule). Changing my review and increasing 2 stars as the the business reached out; but we're still extremely hurt and bummed by this situation.

I drive all the way from Vallejo to bring my European Lagotto Romagnolo here. Dr. Unger is warm, sensible, conservative in her approach and real about the challenges pet owners face sometimes. It's about a 4 hour RT drive for me but it's worth it for the excellent care we receive. I've boarded here too. The only suggestion I have is for the post-boarding bath. Lagottos have a wool-like, non-shedding, water-repellent coat. It's not fur. You have to get him soaked before shampooing. It takes many runs of water for the hair to actually get wet enough to lather into the coat. When he's been bathed here he was not clean or fresh smelling at all when... read full review

Dr. Joanna Holtz and Dr. Dana Shackelton are AMAZING! We take our goldendoodle, Bodie, here after so many great recommendations from others. We live in Saint Helena and drive all the way to Middletown because of the fantastic service and care that our doodle gets. They handle our dog with such care and are very communicative with me as his mom. Further, he was neutered at the facility and he gets his heartworm and flea/tick medicine there. They are always on top of appointments and the staff has been great with the Covid protocols. I appreciate them being careful and continuing to be careful for the health of their patients, and their loved ones. I highly, highly recommend... read full review