Aliso Niguel Animal Hospital

We love Dr Tuz and all the staff here!! We have been bringing both our dogs (Murphy the boston terrier and Enzo the french bulldog) since they were both puppies! Our frenchie of course has had the most visits (shocker with a frenchie haha) and every time we come, we know he is in great hands with Dr Tuz. He sprints to the doors! He loves coming to see Dr Tuz :) I have always trusted Dr Tuz's recommendations with Enzo and I know she loves and cares for all the animals that come into her office.

I dropped off my cat in a calm state. They told me they would be able to see her in the next 2 hours. Practically 4 hours went by and she had not been seen. I get a call from someone who sounded like an assistant of some sort who I later find out is a Vet (Gohart) there that they can't evaluate my Cat because she is very upset. I asked to speak with the owner but she was not available.

Be very careful about leaving your animal with this clinic if you are not there. They do not have the mechanism in place to keep your animal calm and will cause severe anxiety and upset to the animal. I have never ever seen my cat in the state that i saw her in when i went to pick her up. It was a level of threat and upset that i have never ever seen before. It seemed like she was fighting for her life basically. I don't know what they did to her for her to get to that point but do not leave your animal with them.

NEVER and I mean NEVER Take your dog/animal here. I recently moved to the area and needed to establish care somewhere close to my house. This seemed like the best option, but unfortunately, I ignored the red flags.
They charged me $70ish dollars to hold my appointment (which I’ve never heard of), This was the first red flag.
Once I got to the vet with my dog, I explained to them that all she needs is one Shot a month for her arthritis and she takes medicine every morning (which is in her medical chart). The female veterinarian who assisted me didn’t even check my dogs joints, even knowing she has arthritis, which my previous vet did every month to check the severity and progress of this incurable condition (second red flag).
Instead, she proceeded to try to convince me to break the bank and get her teeth cleaned, which no other vet has recommended before because I brush her teeth every day and get them professionally cleaned once a month.
Then she convinced me to let them do a blood test on my dog even knowing she wasn’t due for one, while they were giving her arthritis vaccine.

My dog was in the back for 15 minutes scream crying in fear and pain the entire time. It got so bad that I had to demand to see my dog. No one would let me know what was happening and everyone in the lobby seemed very worried and confused. Keep in mind my dog goes to the vet every month and this is never been an issue.
Once my dog and I were reunited, she had Band-Aids on all four of her legs (which I have never seen before), They were only supposed to do a simple blood test and one shot in the shoulder.

They TRAUMATIZED my dog TO THE POINT WHERE SHE WOULDN’T EVEN FINISH HER FOOD FOR TWO WEEKS FOLLOWING THE APPOINTMENT! My dog has not been the same since and the poor baby has been crying every day since her appointment in early October.

My dogs last vet is called All Creatures Care Cottage in Costa Mesa, Where she was diagnosed with arthritis. I brought her there today, And they diagnosed her with early onset “doggy dementia” caused by the trauma she endured from this Vet. they did another round of bloodwork and gave her her shot. She didn’t cry once. Something is very wrong with Aliso Niguel Animal Hospital.

I cannot believe they have four stars. And after talking to my new neighbors here there’s many cases of malpractice at this vet.

DO NOT GO HERE!!!

I am speaking to my lawyers and will be perusing legal actions because of how badly they traumatized my poor 9 year old dog.

I’m only here to spread awareness about how horrible they treated my animal and to warn others so their precious animals don’t have to go through wet minded.

Dr. Tuz and the entire staff are amazing. They get to know the dog and family and provide personal attention. I’ve always been able to get an appointment without waiting too long. I also appreciate the conservative approach and never feel they are just trying g to get my money. Hopefully, he won’t swallow anymore socks!

Doctor Tuz performed multiple surgeries on my three dogs and I was always very pleased with the result, not to mention their prices much more “reasonable” than any other vet in the area, on top of that the staff is amazing there so I highly recommend them ❤️

Worst Experience Ever
- Lab work took a week after telling me they'd have skin sample lab work in 3 days to determine after telling them my wife is pregnant and that my cats may have ringworm.
- I had to treat the cats myself with ear mite meds since they had symptoms for weeks and I still hadn't gotten any results other than ringworm. My poor babies were crying and were in distress while I was giving drops. Turns out that my cat was tested for ear mites, etc. on the day of my appointment but the results weren't communicated to me.
- After paying almost $500 and having no solution, they asked me to bring the cats in again
- They called me 2 hours before my appointment claiming I was a no show and that they left a message. They then said I'd have to schedule a different day even though my wife had taken time off of work to bring the cats in. If I had at least received an email confirming my appointment, I would've caught the error but I did not bother to listen through a general voicemail that transcribed to say "confirming your appointment for tomorrow..."
- I decided to take my cats somewhere else and requested medical records but they did not provide them. I called the following day and they said that they had no doctors in the office for another 2 days and wouldn't be able to provide me with medical records essentially blocking me from taking my cats elsewhere. They even mentioned that a note had been placed on the doctors desk the day prior. This is the primary reason I'm leaving this review. Withholding medical records just to attempt to keep business makes me sick.

Worst Experience Ever - Lab work took a week after telling me they'd have skin sample lab work in 3 days to determine after telling them my wife is pregnant and that my cats may have ringworm. - I had to treat the cats myself with ear mite meds since they had symptoms for weeks and I still hadn't gotten any results other than ringworm. My poor babies were crying and were in distress while I was giving drops. Turns out that my cat was tested for ear mites, etc. on the day of my appointment but the results weren't communicated to me. - After paying almost $500 and having no solution, they asked me to bring the cats in again - They called me 2 hours before my appointment claiming I was a no show and that they left a message. They then said I'd have to schedule a different day even though my wife had taken time off of work to bring the cats in. If I had at least received an email confirming my appointment, I would've caught the error but I did not bother to listen through a general voicemail that transcribed to say "confirming your appointment for tomorrow..." - I decided to take my cats somewhere else and requested medical records but they did not provide them. I called the following day and they said that they had no doctors in the office for another 2 days and wouldn't be able to provide me with medical records essentially blocking me from taking my cats elsewhere. They even mentioned that a note had been placed on the doctors desk the day prior. This is the primary reason I'm leaving this review. Withholding medical records just to attempt to keep business makes me sick. ------- Update based on business response: The conversation you are referring to was 3 days after we requested medical records and they still hadn't been sent until after our call. Why would I argue with someone who has the power to stop me from taking my cats to another clinic by withholding records. I did not feel like I could truly have an open dialog. We are human and make mistakes but there is nothing you can do to take back the helpless feeling we had knowing we can't care for our babies because your business refused to release our medical records. I can assure you that my wife and I both called Marguerite Animal Hospital multiple times on different days pleading to get an appointment and they said both times that we needed to send medical records first. In regards to the appointment issue being "on me," is it my fault for expecting your receptionist to enter my appointment time correctly to where I don't need to compare my voicemail to what I scheduled? Perhaps, at most, we are both at fault for this but you surely can't say this is my fault.

Hello fellow pet parents. I really struggled with whether or not to write this review but given the nature of what happened to my cat while under the care of Dr. Tez I feel I must alert others to what I experienced. My 2 cats have been "patients" of Aliso Niguel Animal Hospital for about 11 years. Over the years I experienced great care under the watchful eye of Dr. Beth Walter who, unfortunately, retired a few years ago. Since then, the care has gone down hill mostly, in my opinion, to the fact that they are far too busy to give great care to their pets. One of my cats (11 years old) was diagnosed in April of 2024 with hyperthyroidism, and passed away on July 15, 2024 from cancer. What troubles me most is that during the months that my cat was under hyperthyroid care (bloodwork, intermittent exams, etc.) the cancer was not diagnosed until July 2, 2024 and at that point it was too late. I gave my sweet boy his angel wings on July 12, 2024 - just 10 days later. I'd had a previous appointment for a follow-up (hyperthyroidism) appointment the following week after he'd passed, and because they failed to note my cat's chart during his last visit they called to remind me about the appointment (which, by the way had been ordered and then subsequently cancelled by Dr. Tez due to her finding the cancer.) This was quite upsetting because my cat had already passed away. The scheduler ended this very upsetting call by saying, "Sorry. I hope you have a better day." Needless to day, I have lost trust in Dr. Tez. I can't imagine how she missed the cancer at that late stage when she was already treating him for a different ailment. I will be finding another vet to care for my other sweet 17 year-old cat. So, please be cautious here - Aliso Niguel Animal Hospital is a very busy pet hospital, so just be careful if you are looking a vet who will keep a watchful eye on your pet's health as this is probably not the place for you.

Dr. Tuz and Dr. Gohar are excellent veterinarians and the entire staff is super friendly and helpful. They are quick to respond and schedule appointments and everyone takes their time ensuring they explain all aftercare in detail. Their prices are reasonable and they are centrally located in South OC. We are grateful to have found such an amazing privately owned and operated vet clinic today in a sea of corporate clinics backed by private equity.

Had an appointment for my 10 yr old Female German Shepherd. Annual check up and shots. Vet listened to heart, checked ears and tried to up sell blood work ($200). All in less then 5 minutes! Techs trimmed her nails. All of of this for $160+. I origianlly came here because of all the great reviews. What a disppointment.