Reviews for APHCV-EL Monte/Rosemead
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards accepts insurance gender-neutral restrooms
Ratings
Google: 4/5
APHCV-EL Monte/Rosemead
9960 Baldwin Pl, El Monte
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I had a disappointing experience at this office. Despite arriving promptly at 9 and my appointment is at 9:40, I wasn't greeted or checked in until 9:30, and only after I approached them myself. The lack of acknowledgment and delay in service left me feeling frustrated and unimportant. Improved customer service and better organization are needed to ensure patients feel valued and respected. Additional Furthermore, I was informed that I needed to actively seek out staff to check in, rather than simply writing my name down. This requirement was not communicated beforehand and added unnecessary inconvenience to the check-in process. Clearer communication and a more welcoming...read full review
I had the worst healthcare experience of my entire life at this office - please do not go here if you have a complex health condition. I have a spinal cord injury from a tumor in my spine and have used a wheelchair full-time for nearly eight years. People with SCI's need to use custom wheelchairs to avoid pressure sores and other health risks. My current wheelchair is over five years old and is broken. I was already fitted for a new wheelchair and just needed a doctor to submit an insurance authorization. I saw Dr. Ding, who was visibly uncomfortable in my presence, and spent most of the five minute appointment insisting I should be able to walk. She later refused to...read full review
The dustiest health care service I've received -- from customer service to their ridiculous "time policies" for check in that are only unilaterally followed (even though you're there an hour early, they will still see you one hour after your scheduled appointment), and once you're seen, it is rushed & low quality of care. There's also a lack of operational efficiency from intake to appointment process to follow up appointments. I imagine if I were actually sick, my symptoms would hospitalize me before I got timely care from this spot. I am not sure why my insurance switched me over to them when I was perfectly happy with my last provider, but here I am