What a scam of an institution. I saw Dr. Jacqueline Jayan to establish care as my primary care physician. The doctor herself was great and was helpful during the visit. She sent me downstairs to their "in-house lab" for bloodwork, which is a total lie. The bill that I received from Sutter Health for those services showed that they send out the blood work to other labs, and then charged me fees for sending it out. Additionally, they wrongly coded the labwork so that my insurance did not cover it. Trying to call the billing team or the office is a fail because they use call centers who are only able to make appointments. They make it impossible to talk to anyone who can...read full review
Oct 2022
I love how Sutter replies as if that is factual and resolves the matter. The fact is Sutter is stealing money. They are operating fraudulently. They claim I talked about X. Um, no, I didn't. You took my medical history, I said I have X. I said no need to discuss it (as I knew you would bill me for two appointments the minute I did). You are thieves and I hope people will listen to this review. It's not a coincidence everyone is saying the same thing and giving such low reviews.
Oct 2022
Really, really bad. The doctors are fine, but the administrative staff is unqualified and clearly undertrained. It's like a circus act. Very confused group setting up appointments, etc. Really not worth it. Go somewhere else.
What a scam of an institution. I saw Dr. Jacqueline Jayan to establish care as my primary care physician. The doctor herself was great and was helpful during the visit. She sent me downstairs to their "in-house lab" for bloodwork, which is a total lie. The bill that I received from Sutter Health for those services showed that they send out the blood work to other labs, and then charged me fees for sending it out. Additionally, they wrongly coded the labwork so that my insurance did not cover it. Trying to call the billing team or the office is a fail because they use call centers who are only able to make appointments. They make it impossible to talk to anyone who can...read full review
I love how Sutter replies as if that is factual and resolves the matter. The fact is Sutter is stealing money. They are operating fraudulently. They claim I talked about X. Um, no, I didn't. You took my medical history, I said I have X. I said no need to discuss it (as I knew you would bill me for two appointments the minute I did). You are thieves and I hope people will listen to this review. It's not a coincidence everyone is saying the same thing and giving such low reviews.
Really, really bad. The doctors are fine, but the administrative staff is unqualified and clearly undertrained. It's like a circus act. Very confused group setting up appointments, etc. Really not worth it. Go somewhere else.