They don’t care about your dogs here. They have called to cancelled my dog appointments that I made 2 days before after being in the emergency, after confirming appointments they call to cancel or reschedule because they don’t wanna work on Sundays. Go somewhere else. My dog is also always terrified about going in, only to ever this Banfield
July 2024
I walked in at 6:50 for a 7 AM drop off. My dog was getting dental surgery and extractions, the receptionist or vet tech, I’m not sure what her title is. Came in at 6:58 didn’t greet me at all and just stated “I’ll be with you guys exactly at 7 AM,” I got there early because I felt really nervous my dog having surgery and going through anesthesia. She came out at 7AM and was very cold and very unfriendly and it felt very transactional. There was not an ounce of compassion I felt from her. I got a call the next day , scheduling a follow up appointment for my dog for the following Sunday. The vet had told me it would be a quick visit 10 minute visit. The person... read full review
March 2024
Started off good when the Colma location opened and now has a time share vibe locked into wellness plans without value. Dental cleanings use to make the plan worth it however now service is denied for any test outside parameters. $800 for cat X-rays plus $200 to interpret resulting in an inconclusive diagnosis. People up front and cordial and vets communicate by phone only.
They don’t care about your dogs here. They have called to cancelled my dog appointments that I made 2 days before after being in the emergency, after confirming appointments they call to cancel or reschedule because they don’t wanna work on Sundays.
Go somewhere else. My dog is also always terrified about going in, only to ever this Banfield
I walked in at 6:50 for a 7 AM drop off. My dog was getting dental surgery and extractions, the receptionist or vet tech, I’m not sure what her title is. Came in at 6:58 didn’t greet me at all and just stated “I’ll be with you guys exactly at 7 AM,” I got there early because I felt really nervous my dog having surgery and going through anesthesia. She came out at 7AM and was very cold and very unfriendly and it felt very transactional. There was not an ounce of compassion I felt from her. I got a call the next day , scheduling a follow up appointment for my dog for the following Sunday. The vet had told me it would be a quick visit 10 minute visit. The person... read full review
Started off good when the Colma location opened and now has a time share vibe locked into wellness plans without value. Dental cleanings use to make the plan worth it however now service is denied for any test outside parameters. $800 for cat X-rays plus $200 to interpret resulting in an inconclusive diagnosis. People up front and cordial and vets communicate by phone only.