Warby Parker Brea Mall

Dec 2023

I would give a 5 but some of the employees there lack taking action for assistance to customers, however, ed helped me get my issues resolved quick , after waiting 20 days for my glasses , he resolved it quick very helpful. And now I finally have my glasses 12/27I placed my order dec 1. Glasses frame was bent bad and had to be returned. I'm glad Ed was there to help.

Dec 2023

My sister has been ordering from WB for a few years online only. I never liked online only for glasses - I really like to try them on and test a bunch of different styles out. The store is very clean and bright. It was very easy to make an eye appt online and it was next day available for a weekend. Dr. Mirzaei was very kind and informative and helpful in recommending what kind of glasses and contacts to go with. It's really convenient to then come out and pick out your glasses and order your contacts. Francis P. was really kind, attentive, and genuinely helpful. I like how most of the styles come in most of the different color options. I got the contacts and glasses...read full review

Aug 2022

I live in Brea and have been buying Warby Parker with enthusiasm for over ten years. Recently, I have had trouble with the York frame in rose gold. The frame is wearing in a concerning way. I went in to this location to try to figure out what is going on with the frame and determine solutions. Edwin and I talked at length about the situation. He was attentive, honest, reasonable, and helped me create my next steps for resolving my issue. The talk was a little intense at times but he kept his cool and seemed intent on providing the best customer service possible which I find to be broadly rarer and rarer nowadays. After today's interactions, I have even more confidence...read full review