video of a employed RN Sandra Tello has been going viral as she did not pay a food catering company there promised and agreed upon money she scammed the catering business and was very rude and disrespectful, I can only imagine how she is in her place of work, this is very sad and she should have some type of consequences this is not the first time she has done this either!
Corina D.
Jul 2024
Today I went to urgent care I wasn't feeling good thought there would be a long wait. But instead I had the greatest time there. Dr Baker Your expertise and exceptional care have made a real difference on today's visit .Thank you for being an amazing doctor. I am grateful for your exceptional care. I felt you went above and beyond. Nurse Vanessa was awesome . She smiled and gave me the best customer service. The reception Michelle was also very sweet and nice too. Y'all keep up the good work.
Alter E.
Jul 2024
The worst ER I've ever seen. Lot of staff appear to be restless as tho people are not in the waiting room wailing in pain and it obviously sick. I did not find them to be compassionate or even informative in regards to the 8 hour wait. Three the whole unit in the trash in trash day. I'd rather drive to Ontario and risk death getting there than to come back here. Wish I could rate it zero
Michael Z.
Mar 2024
I have not been pleased with the orthopedic department. There was once a time when they had a personality and would listen to you. Now it's like you are a bother to them and they rush you out. They seem to forget that they have a job because of us. After coming here for 40 years I recently have seen a change in this hospital. Also, my wife was having trouble with her breathing her doctor had my wife get a CAT Scan which showed two blood clots in her lungs they called my house exactly one week later and said she needed to go to E.R. Even the doctors were not happy with how this was handled. The nurse came into the room to give my wife an E.K.G. After the test she pulled all cords off of her from standing behind the machine we both should have said something but we didn't want any problems. With the doctors knowing the date of my wife's CAT scan and how they called her a week later with life-threatening blood clots this matter should have been addressed.
Michelle P.
Mar 2024
I recently had the privilege of undergoing outpatient surgery with Dr. Edward H Kim in vascular surgery and I must say that my experience exceeded all expectations. From the moment I walked in, I was greeted with warmth and professionalism by the friendly surgery staff at the front desk. The ambiance of the waiting area was calming, which helped alleviate any pre-surgery nerves I had. The nurses who attended to me during my visit were truly exceptional. They were not only highly skilled and efficient in their duties but also displayed a level of compassion and care that made me feel completely at ease. Their reassuring presence and constant attention throughout the procedure were a true testament to their dedication to patient well-being. Dr. Edward H Kim, the vascular surgeon who performed my surgery, was an absolute standout. Not only did he demonstrate a high level of expertise and precision in his work, but he also took the time to thoroughly explain the procedure to me in a way that was easy to understand. His patience in answering all my questions and addressing any concerns I had truly set him apart as a healthcare provider who values patient education and empowerment. The post-operative care I received was also exceptional, with the nursing staff ensuring that I was comfortable and well-informed about my recovery process before I left the facility. The follow-up instructions were clear and detailed, which helped me feel confident in managing my recovery at home. Overall, my experience at Dr. Kim's outpatient surgery was nothing short of outstanding. The level of care provided by the nurses and the expertise and compassion shown by Dr. Kim truly made a positive impact on my overall experience. I would highly recommend this BP facility to anyone in need of vascular surgery or any outpatient procedure. Thank you to the entire team for a job well done!
C N.
Mar 2024
Most of the time the care is very good, for a gigantic facility it's very well run. I never feel they are withholding care or worse lying to me like some insurers I've dealt with. Most of the time the wait times are reasonable. My suggestion is get to everything early, even stop and eat at the cafeteria before your appointment, that way you won't have to rush while parking and you might just bump ahead of a late persons appointment and get seen sooner which I've done. I live near the "Emanant Health" hospitals in the area and from experience I do not trust them at all, I'm glad Kaiser is nearby and an option. I've also have been hospitalized several times and the care is always very good!
Young G.
Mar 2024
What's the point of paying for this HMO, if you go because of an emergency plan on sitting in the lobby for 6+ hours.
Destiny U.
Mar 2024
If I could give no stars I'd definitely would. THIS KAISER SUCKS. Waited 9 hrs from 6 pm - 3 am. They took my blood, urine, and vitals and had me sit and wait in the lobby 9 hrs for a "room" I was told that I had the longest wait time and yet let everyone else go before me. I hate the emergency room just for this. They don't care that you arrive first or that you are in pain who ever walks in after and they think is worse than you are best believe they'll push you further and further down the wait list. I wasn't the only one who waited so long by the way, before me there were others who had waited up to 10 hours dying with pain before being admitted.
Christina H.
Mar 2024
It's really sad to see your loved ones in agony and despair while waiting in the ER waiting room for 9+ hours realizing there is nothing nurses can provide while WAITING to at least make them comfortable. I watched my mom suffer 9 hours in pain yesterday sitting in that gross er room. They need to hire more staff or expand their ER room for more beds. This is ridiculous I'm seriously considering leaving Kaiser after 31 years after our experience yesterday.
Jack D.
Mar 2024
Yet again, another horrible experience at the Baldwin Park urgent care. Dr EDWARD TAI CHIANG DO, wasn't helpful at all, he actually told me to in the future, I should go to a different urgent care since they couldn't help me there. Dr EDWARD TAI CHIANG DO said this before they did any bloodwork or urine tests. After waiting 6 hours for the lab's results, I was still in agonizing pain, he was just going to discharge me because my labs came back normal, but still nothing to help the pain. I told iim that I would like them to do a CT scan or an x-ray, and he said that he didn't recommend that I needed anything else done, but if I wanted to do the CT scan, it would take at least another 5 hours for the results. What kind of incompetent circus are they running here, and why is every visit to this the worst experience ever. No parking, no compassion, and no service. What am I paying for? Dr EDWARD TAI CHIANG DO is the un happy unhelpful lady that works at the DMV!
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Isai B.
video of a employed RN Sandra Tello has been going viral as she did not pay a food catering company there promised and agreed upon money she scammed the catering business and was very rude and disrespectful, I can only imagine how she is in her place of work, this is very sad and she should have some type of consequences this is not the first time she has done this either!
Corina D.
Today I went to urgent care I wasn't feeling good thought there would be a long wait. But instead I had the greatest time there. Dr Baker Your expertise and exceptional care have made a real difference on today's visit .Thank you for being an amazing doctor. I am grateful for your exceptional care. I felt you went above and beyond. Nurse Vanessa was awesome . She smiled and gave me the best customer service. The reception Michelle was also very sweet and nice too. Y'all keep up the good work.
Alter E.
The worst ER I've ever seen. Lot of staff appear to be restless as tho people are not in the waiting room wailing in pain and it obviously sick. I did not find them to be compassionate or even informative in regards to the 8 hour wait. Three the whole unit in the trash in trash day. I'd rather drive to Ontario and risk death getting there than to come back here. Wish I could rate it zero
Michael Z.
I have not been pleased with the orthopedic department. There was once a time when they had a personality and would listen to you. Now it's like you are a bother to them and they rush you out. They seem to forget that they have a job because of us. After coming here for 40 years I recently have seen a change in this hospital. Also, my wife was having trouble with her breathing her doctor had my wife get a CAT Scan which showed two blood clots in her lungs they called my house exactly one week later and said she needed to go to E.R. Even the doctors were not happy with how this was handled. The nurse came into the room to give my wife an E.K.G. After the test she pulled all cords off of her from standing behind the machine we both should have said something but we didn't want any problems. With the doctors knowing the date of my wife's CAT scan and how they called her a week later with life-threatening blood clots this matter should have been addressed.
Michelle P.
I recently had the privilege of undergoing outpatient surgery with Dr. Edward H Kim in vascular surgery and I must say that my experience exceeded all expectations. From the moment I walked in, I was greeted with warmth and professionalism by the friendly surgery staff at the front desk. The ambiance of the waiting area was calming, which helped alleviate any pre-surgery nerves I had. The nurses who attended to me during my visit were truly exceptional. They were not only highly skilled and efficient in their duties but also displayed a level of compassion and care that made me feel completely at ease. Their reassuring presence and constant attention throughout the procedure were a true testament to their dedication to patient well-being. Dr. Edward H Kim, the vascular surgeon who performed my surgery, was an absolute standout. Not only did he demonstrate a high level of expertise and precision in his work, but he also took the time to thoroughly explain the procedure to me in a way that was easy to understand. His patience in answering all my questions and addressing any concerns I had truly set him apart as a healthcare provider who values patient education and empowerment. The post-operative care I received was also exceptional, with the nursing staff ensuring that I was comfortable and well-informed about my recovery process before I left the facility. The follow-up instructions were clear and detailed, which helped me feel confident in managing my recovery at home. Overall, my experience at Dr. Kim's outpatient surgery was nothing short of outstanding. The level of care provided by the nurses and the expertise and compassion shown by Dr. Kim truly made a positive impact on my overall experience. I would highly recommend this BP facility to anyone in need of vascular surgery or any outpatient procedure. Thank you to the entire team for a job well done!
C N.
Most of the time the care is very good, for a gigantic facility it's very well run. I never feel they are withholding care or worse lying to me like some insurers I've dealt with. Most of the time the wait times are reasonable. My suggestion is get to everything early, even stop and eat at the cafeteria before your appointment, that way you won't have to rush while parking and you might just bump ahead of a late persons appointment and get seen sooner which I've done. I live near the "Emanant Health" hospitals in the area and from experience I do not trust them at all, I'm glad Kaiser is nearby and an option. I've also have been hospitalized several times and the care is always very good!
Young G.
What's the point of paying for this HMO, if you go because of an emergency plan on sitting in the lobby for 6+ hours.
Destiny U.
If I could give no stars I'd definitely would. THIS KAISER SUCKS. Waited 9 hrs from 6 pm - 3 am. They took my blood, urine, and vitals and had me sit and wait in the lobby 9 hrs for a "room" I was told that I had the longest wait time and yet let everyone else go before me. I hate the emergency room just for this. They don't care that you arrive first or that you are in pain who ever walks in after and they think is worse than you are best believe they'll push you further and further down the wait list. I wasn't the only one who waited so long by the way, before me there were others who had waited up to 10 hours dying with pain before being admitted.
Christina H.
It's really sad to see your loved ones in agony and despair while waiting in the ER waiting room for 9+ hours realizing there is nothing nurses can provide while WAITING to at least make them comfortable. I watched my mom suffer 9 hours in pain yesterday sitting in that gross er room. They need to hire more staff or expand their ER room for more beds. This is ridiculous I'm seriously considering leaving Kaiser after 31 years after our experience yesterday.
Jack D.
Yet again, another horrible experience at the Baldwin Park urgent care. Dr EDWARD TAI CHIANG DO, wasn't helpful at all, he actually told me to in the future, I should go to a different urgent care since they couldn't help me there. Dr EDWARD TAI CHIANG DO said this before they did any bloodwork or urine tests. After waiting 6 hours for the lab's results, I was still in agonizing pain, he was just going to discharge me because my labs came back normal, but still nothing to help the pain. I told iim that I would like them to do a CT scan or an x-ray, and he said that he didn't recommend that I needed anything else done, but if I wanted to do the CT scan, it would take at least another 5 hours for the results. What kind of incompetent circus are they running here, and why is every visit to this the worst experience ever. No parking, no compassion, and no service. What am I paying for? Dr EDWARD TAI CHIANG DO is the un happy unhelpful lady that works at the DMV!