Reviews for Elicare: Royal City Medical Clinic

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Aug 2024
I had a phone consultation to renew prescriptions. It was with a different doctor as Dr.Sung(he is a great doctor who always provided the best care) had left. The new doctor spoke to me for a long time asking many questions and then said that he would have my prescriptions sent to my pharmacy which was confirmed.
I had planned ahead so I didn’t need to order the medications from the pharmacy for a couple of weeks. When I did go to do so, there had been no prescriptions sent in.
I contacted Elicare and was told that there was no record of my prescription request and I would have to book another appointment. As ridiculous as that sounded, I booked because there...read full review
Aug 2024
Haven't had the best experience with this clinic. We had a family doctor (Dr John Slanina) who moved clinics and then moved out of province. We were never made aware until it was time that we needed a check up or arrange an appointment to speak with with doctor. The next doctor that was assigned to us was nothing close to better. (Dr. Abood) He is not patient and quick to dismiss all our concerns. One thing I don't like is we book the appointment for one reason and that is the only thing that is allowed to be discussed. We can not discuss other concerns that come up during the same appointment, we have to book separate appointments for separate concerns. Very unhappy...read full review
Jul 2024
I had a phone call on Jun 10 with Dr Cheung and I asked for a refill for my anxiety meds that I’ve been on for 3 years. And I clarified that he was sending it to my pharmacy etc. phone call lasted for 15 mins as he asked many questions and he said he would email me questionnaire for a possible new medication. I never got an email. Fast forward to today I go to the pharmacy to pick up my prescription, to which I find out that they never got the anxiety meds request but got one for birth control. I never asked for a birth control refill. I now call the clinic and wait forever on hold for them to answer and tell me to hold for longer. I finally speak to one of the girls...read full review

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From Elicare: Royal City Medical Clinic

Family Practice & Walk-in Clinic by Appointment We only have a limited number of appointment slots available due to a shortage of walk-in physicians. Kindly book appointments first through telephone. After that, if it is deemed necessary, we will schedule an in-person meeting with you.