Southwest Home and Hearth Inc

Dec 2019

I needed a remote control for my gas fireplace. I initially talked to Tricia. She was very knowledgeable and helpful. After considering my options I called the next day but she had the day off. So I spoke with Erica who was equally efficient. She even contacted a service agent who was in my area hopping he could come to my home and install the new remote. Unfortunately he didn’t have one on his truck. I drove over to the store and purchased the remote. While I was there Brian explained in detail how to install it. The installation was just as he explained it and it works great. Thanks to everybody. I totally recommend Southwest Home and Hearth.